Sign upLog in
See more jobs

Technical Account Manager

Intelliswift Software Inc

  • New York, NY
  • 3 days ago
  • $90.38 Per Hour

Highlights

These are done in partnership with Customer Success Managers(CSM)Field Engineers (FEs), Sales who provide guidance and feedback to align deliverables to customer business objectives. Customer Planning & Documentation Create, update, and maintain key customer-facing documents, including: Mutual Action Plans (MAP).

Numbers & Facts

LocationNew York, NY

Description

Title: Technical Account Manager
Location: New York, NY 10012 (Hybrid)
Duration: 05 months with possibility of Extension
Max Payrate: $90.38/hr


Job Description:
 
Customer Planning & Documentation
  • Create, update, and maintain key customer-facing documents, including:
  • Mutual Action Plans (MAP)
  • Value Runbook Assessments
  • Strategic Business Reviews
  • Annual Account Plans
  • These are done in partnership with Customer Success Managers(CSM)Field Engineers (FEs), Sales who provide guidance and feedback to align deliverables to customer business objectives.
 
Internal Collaboration with Field Engineering
  • Attend internal planning calls with FEs to review customer objectives and discuss MAPs.
  • Ensure Success Accelerators are properly included in account plans.
  • Engage FEs as needed for customer delivery as part of the broader Ultimate Success ecosystem.
 
Outcome Capture & Reporting
  • Capture and report customer outcomes — both qualitative and quantitative — tied to engagements such as Deskside Coaching.
  • Document improvements in efficiency, productivity, and performance.
  • Collect and record customer verbatim feedback.
 
Success Accelerator Support
  • Support delivery of Success Accelerators such as:
  • Operating Model & Change Management
  • Digital Strategy & Roadmaps
  • Tool Workflow & Governance Optimization
  • Collaborate with FEs on accelerator selection and removing value blockers.
             
Technical Skills
  • Strong working or implementation knowledge Client Experience Cloud products specifically, AEP RTCDP and AJO
  • Ability to understand customer technical environments, architectures, and integrations
  • Familiarity with implementation patterns, APIs, and data flows
  • Ability to troubleshoot and triage technical issues at a high level
 
Strategic & Business Skills
  • Account planning and management (MAPs, business reviews, roadmaps)
  • Value realization and ROI framing
  • Business case development and executive storytelling
  • Understanding of customer KPIs and how Client solutions map to them
  • Digital strategy and roadmap development
 
Communication & Relationship Skills
  • Executive-level communication and presentation skills
  • Ability to engage and influence C-suite and senior stakeholders
  • Strong written communication for customer-facing documentation
  • Relationship building and trust development with key customer contacts
 
Project & Program Management
  • Ability to manage multiple workstreams and customer priorities simultaneously
  • Coordinating across internal teams (Field Engineering, Support, Sales, Consulting)
  • Tracking and reporting on customer outcomes and milestones
 
Analytical & Problem-Solving Skills
  • Ability to assess customer health signals and risks
  • Identifying adoption gaps and recommending corrective actions
  • Data-driven decision making and outcome measurement
 
Collaboration & Internal Engagement
  • Working closely with Field Engineers on Success Accelerators and delivery
  • Partnering with CSMs, SSMs, and account teams
  • Escalation management and cross-functional coordination
 
Education:       
Bachelor's degree is typically the baseline requirement, commonly in fields such as:
  • Computer Science
  • Information Technology
  • Engineering
  • Business Administration
  • Marketing or Communications (for more business-focused TAM roles)
 
Certifications (Often a Plus)
  • Adobe product certifications (e.g., Adobe RTCDP, Adobe Journey Optimizer )

Similar Jobs

See more jobs