Technical Account Manager Microsoft Application Subject Matter Expert

Frequently conduct and coordinate tactical operations reviews with client teamsPartner with Account Management and Sales Development teams to build relationships with decision makers, business contacts, and influencersDay to Day Activates include:Help customers manage day to day IT OperationsDiscuss strategic initiatives and help the customers plan accordinglyManage customer "Request For Change" within the environmentParticipate in root cause analysis for severe incidentsHelp coordinate tactical troubleshooting for customer issuesParticipating in Crisis Management in the event of a disasterDefine how Contour interacts with the customer for support and incident managementOnboard new customers that you will manageParticipate in regularly scheduled meetings with customers to discuss ongoing business/technical issues and upcoming projectsMentor/Cross train team members on existing and new technologies Company: Contour Data Solutions, LLCRole: Technical Account Manager/Microsoft Application Subject Matter ExpertLocation: Remote (US‑based preferred) Salary Range: $100,000- $140,000 Technical Account Manager Microsoft Application Subject Matter ExpertTechnical Account Manager (TAM) is responsible for managing all the technical aspects of the relationship with our customers while also contributing to the engineering team as a Microsoft application subject matter expert.

Company: Contour Data Solutions, LLCRole: Technical Account Manager/Microsoft Application Subject Matter ExpertLocation: Remote (US‑based preferred) Salary Range: $100,000- $140,000 Technical Account Manager Microsoft Application Subject Matter ExpertTechnical Account Manager (TAM) is responsible for managing all the technical aspects of the relationship with our customers while also contributing to the engineering team as a Microsoft application subject matter expert.Job Description:Provide business, technical, and product knowledge in support of managed services customers.Technical Account Managers are primary escalation point for internal technicians and customer key stakeholders.Act as the middle-man to support organization to ensure client escalations are resolved in due time.Responsible to produce and maintain customer run books and SOPs as they relate to Contour's managed services.Technical sponsor between our customers and our 24 x 7 Operations Center. Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.Assist in product trainings as necessary.Responsible to identify opportunities to make effective use of the company's products.They analyze customers' support needs and identify areas where the company can reduce support costs and offer improved service.Whenever customers agree to purchase a product or service, the TAM would be a key stakeholder in the onboarding and delivery of the specific product or service. They employ project management skills to put together installation programs that would minimize disruption for customers. Work with product development teams to customize products for large sales or for individual customers.Frequently conduct and coordinate tactical operations reviews with client teamsPartner with Account Management and Sales Development teams to build relationships with decision makers, business contacts, and influencersDay to Day Activates include:Help customers manage day to day IT OperationsDiscuss strategic initiatives and help the customers plan accordinglyManage customer "Request For Change" within the environmentParticipate in root cause analysis for severe incidentsHelp coordinate tactical troubleshooting for customer issuesParticipating in Crisis Management in the event of a disasterDefine how Contour interacts with the customer for support and incident managementOnboard new customers that you will manageParticipate in regularly scheduled meetings with customers to discuss ongoing business/technical issues and upcoming projectsMentor/Cross train team members on existing and new technologies