Technical Account Manager

Job Description

Are you passionate about web performance, information security, and exceptional customer service?

Would providing consultancy to global brands excite you?

Join our highly skilled Customer Success Team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Shape Value for our Customers

As a Technical Account Manager, you will be responsible for-

• Acting as the main point of contact and technical resource to the customer for all related issues
• Aggregating support issues and working them out with Arsenaul technical teams and the customer.
• Assisting with deployments, expansions, transitions, etc
• Raising product related issues that should be looked at by Arsenaul's Product team.
• Facilitating quarterly business review with R&D and support either on site or via WebEx
  

Do What You Love

To be successful in this role you will-

• Have 2 years experience and a Bachelors degree or its equivalent
• Have Intermediate experience in Unix/Linux (preferred) or Windows system administration skills
• Have a steady understanding of network protocols and basic troubleshooting on network/OS devices
• Have experience with automation/configuration management using Puppet, Ansible, Chef or an equivalent management tool used for CI/CD
• Have some experience in at least one programming language- BASH, Python, Perl, Ruby, GO, etc.
• Have basic skills in version control systems such as Bitbucket/Git, TFS and other CI/CD tools e.g. Rundeck, Jenkins, Terraform, Kitchen, Packer, Vagrant, etc.
  

Work in a way that works for you

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Arsenaul office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

Working with us

At Arsenaul, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Arsenaul, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life-

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors
  

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.