Overview
Job Purpose
Intercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join the Houston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications.
Responsibilities
- Responsible for supporting clients using the WEBICE trading application and associated suite of products
- Build and maintain relationships with new and current users through continued training and floor visits
- Become an expert in the content and functionality of WEBICE and suite of associated products
- Channel customer feedback into the product development and technology teams
- Build good understanding of customer workflows and their toolset (ICE or otherwise)
- Build good understanding of competitive landscape and their offerings. Document key critical gaps in our offering vis-a-via marketplace and get that channeled into our roadmap working closely with product teams
- Ability to conduct high level presentations to traders, quants, and risk managers, within the banking, trading, hedge fund & broking community
- Maintain high level training sessions with ability to cross sale other ICE solutions and product derivatives
- Candidate must understand futures and options
- Provide bi-weekly customer feedback to the Product Management team and document accordingly
- Travel would be required
Knowledge and Experience
- Bachelor's degree or equivalent work experience is required
- Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems
- Qualifications: Understand key target industries, trends in industry and emerging technologies
- Pro-active approach to calling customers, managing their time effectively and scheduling a weekly diary with client site visits and online training demos
- Knowledge of Capital Markets (Exchange and/or OTC) and derivatives
- Any prior exposure to an Exchange, futures /options/ OTC trade lifecycles, trading or working with desktop commodity applications
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.