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Technical Account Manager

Varite, Inc

  • Atlanta, GA
  • 2 days ago
  • Remote
  • $50–$54.36 Per Hour

Highlights

Experience and familiarity with at least one of the following Adobe solutions (not a hard requirement but strongly desired): Adobe Analytics, Adobe Audience Manager, Adobe Experience Manager, Adobe Campaign, Adobe Journey Optimizer, Adobe Customer Journey Analytics, Adobe Target, Adobe Experience Platform, Adobe Realtime Customer Data Platform, etc. Serve as a first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with clients services, sales, and product teams.

Numbers & Facts

LocationAtlanta, GA (
Remote)
Salary$50–$54.36 Per Hour

Description

Pay Rate Range: $50.00 - $54.36/hr. on W2
Duties:
  • Be a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
  • Maintain regular communication with both the external and internal teams, constantly handling customer expectations
  • Engage with Director and VP-Level executives to translate business needs into technical and operational plans
  • Work hands-on with Client Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the rest of the
  • Consulting practice to address issues, questions, and requests
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Analyze and present impactful data and insight to leadership
  • Demonstrate knowledge of your customers' environments to assist clients service teams in better serving your customers
  • Serve as a first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with clients services, sales, and product teams
  • Ensure timely response and resolution to technical and product outstanding items
  • Assess and document customers' technical environment to reveal ongoing insight and improvement opportunities
  • Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and guidance
  • Participate in customer-requested meetings and quarterly business reviews (on-site and remotely)
  • Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)
  • Provide proactive status updates to required parties
  • Host periodic checkpoint and status calls with customer and internal partners
  • Identify enablement goals and plans
  • Continually develop both technical and soft skills individually and assist in mentoring immediate team members as needed
Skills:
  • At least five years of full-time experience in consultative, customer-facing support and/or related role in marketing technology
  • Exceptional CX focus and abilities
  • Track record of delivering value, driving conversations, and not waiting to be asked by the customer but bringing opportunities to your customers proactively - proactivity is key to success
  • Proven ability to adapt to new technologies and learn quickly
  • Demonstrated presentation skills, including confidence and comfort on camera on calls and in front of audiences both small and large
  • Professional demeanor, ability to collaborate with and lead diverse teams throughout client, and communicating with client managers, directors, and VPs including CMOs and CXOs.
  • Excellent, advanced written and verbal communication skills
  • Strong conflict resolution and negotiation skills
  • Sense of urgency in driving closure around blocking issues and open technical issues
  • Strong personal organization skills, as well as prioritization and time management skills
  • Ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
  • Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
  • Travel to client locations as (approximately 15-20 percent)
  • Familiarity, awareness, or strong working knowledge of development methodologies and technologies.
  • Tagging and implementation familiarity or experience
  • Analysis principles and interpretation experience
  • Understanding of and experience with marketing software and domain principles
  • Experience and familiarity with at least one of the following Adobe solutions (not a hard requirement but strongly desired): Adobe Analytics, Adobe Audience Manager, Adobe Experience Manager, Adobe Campaign, Adobe Journey Optimizer, Adobe Customer Journey Analytics, Adobe Target, Adobe Experience Platform, Adobe Realtime Customer Data Platform, etc.
  • Familiarity with Agile development methodologies, such as, Scrum
  • Familiarity with SaaS UX and navigation
  • Understanding of performance tuning and optimization
  • Understanding and experience in debugging coding languages is a plus
  • API-level knowledge of third-party applications is preferred
  • Comprehension or experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired
Education:
  • Bachelor's Degree in related field of the technical industry or equivalent experience

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