Technical Account Manager

About NY Creates:
 

NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of approximately $25 billion - placing it at the global epicenter of high-tech innovation and commercialization.

Job Description:
 

Position Summary, Technical Account Manager

As a NY Creates Technical Account Manager assigned to AIM Photonics you will play a pivotal role as the technical bridge between the customer/end-user's needs and our photonic and advanced packaging capabilities. As Technical Account Manager, the role is responsible for translating customer application requirements into manufacturable photonic/packaging solutions and help customers accelerate time-to-market/time-to-field. In addition, the Technical Account Manager is to provide first level technical support using our PDKs/ADKs, taping our chip designs, and testing the resulting chips/packages.

Key Responsibilities

Technical interface with users interested in AIM Photonics.
Meet with customers to understand their application space and translate their needs into specific solutions that we can provide.
Provide first level technical support in using our PDKs and ADKs to design PICs and packaging builds.
The Technical Account Manager picks up from an initial sales lead, tracks NDAs/PDK agreements, and generates statements of work (SOWs) for sign-off by the technical team.
Work with the Marketing, Communications, and Business Development teams to tailor messaging, represent AIM Photonics at industry events, and serve as the first line of technical service before the engineering teams.
Develop and implement strategies to fill MPW runs and capacity at the Test, Assembly, and Packaging (TAP) Facility.
Other reasonable duties assigned.
 

Requirements:
 

Minimum Qualifications, Technical Account Manager

BS in electrical engineering, optics, physics, chemistry or other relevant technical engineering fields with at least five years' relevant experience
Work experience in semiconductors, microelectronics, or integrated photonics
Circuit design skills with layout and/or simulation of photonics or electronics
Out-going, professional, and personable communications skills
Extraordinary attention to detail with experience organizing customer development and satisfaction business processes
Ability to self-start, work independently, and collaborate with cross-functional teams
This position is contingent on the satisfactory completion of a background check; this position may require annual background checks.

Preferred Qualifications, Technical Account Manager

MS or PhD in electrical engineering, optics, physics, chemistry or other relevant technical engineering fields
Experience with EDA/EPDA software solutions and workflows, particularly for photonics
This position is contingent on the satisfactory completion of a background check; this position may require annual background checks.

Don't meet every requirement? At NY Creates we are dedicated to building a welcoming team. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit for this or another role.

Benefits

Medical, Vision, and Dental
Competitive Pay and PTO
Flexible Heath Spending and Dependent Care Accounts
Basic / Optional Life Insurance
Post-Retirement Health Insurance
Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service.
Optional employee contributed retirement account.
Location: 257 Fuller Road, Albany, NY 12203

Salary Range: $140,000 - $180,000

*Posted salary rates are determined upon experience and education

Additional Information:
 

NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required.  
 
For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations.  
 
Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
 
In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.