Techincal Support Engineer (Lvl 1-2)

Title:Techincal Support Engineer (Lvl 1-2)
Location: Sandy
Target Start Date: 04/22
Type: (C, CTH, D) - CTH
Pay Rate / Salary (Ranges OK): 30-40 per hour / 60-80k Salary at Hire


Selling Point on Client – Fast-growing AI-driven company with a focus on an inclusive culture.

Job Description:

We are partnering with a fast-growing, AI-driven technology company that delivers innovative digital solutions across web and mobile platforms. They are seeking a Technical Support Engineer (Level 1) to join their team and provide front-line support to end users, ensuring a seamless customer experience.

Key Responsibilities:

• Provide Level 1 technical support for web and mobile applications
• Troubleshoot user issues related to login, authentication, and account access
• Diagnose and resolve form submission and data entry issues
• Monitor, track, and manage support tickets through a ticketing system (e.g., Zendesk or similar)
• Escalate complex issues to higher-level support teams as needed
• Maintain clear and professional communication with users throughout the support process

Qualifications:

• 3 years of hands-on Level 1 technical support experience
• Strong experience supporting web and mobile applications
• Proven ability to troubleshoot login, authentication, and form-related issues
• Experience working with ticketing systems (Zendesk or similar)
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills

Why Join:
This is an opportunity to support a cutting-edge AI platform in a high-growth environment, working alongside a collaborative and innovative team.

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.