Tech Support Specialist

This role will deploy new computers, evaluate and refurbish existing equipment for redeployment, resolve desktop hardware/software/network issues, and support workstation moves and technology upgrades. Client is seeking a Desktop Support Technician to provide hands-on computer deployment, desktop troubleshooting, hardware support, and end-user technical assistance.

Overview

Client is seeking a Desktop Support Technician to provide hands-on computer deployment, desktop troubleshooting, hardware support, and end-user technical assistance. This role will deploy new computers, evaluate and refurbish existing equipment for redeployment, resolve desktop hardware/software/network issues, and support workstation moves and technology upgrades.

Core Responsibilities

• Deploy new computers to end users.
• Evaluate, refurbish, and redeploy existing computers.
• Troubleshoot and resolve end-user problems at the desktop.
• Independently resolve PC hardware break-fix issues, software problems, network connectivity issues, and questions involving third-party applications.
• Coordinate with appropriate subject matter experts when assistance is required for Client proprietary applications.
• Assist Project Managers with end-to-end destination moves and hardware/software upgrades.
• Participate in client interviews and technology evaluations and provide technical recommendations.
• Support development of integration requirements and application configuration/distribution.
• Assist with User Acceptance Testing (UAT).
• Provide onsite resource management, technical training, and Day One support during deployments and upgrades.

Essential Qualifications, Skills, and Technologies

• Knowledge of PC hardware, software, and networking.
• Hands-on desktop troubleshooting and end-user support experience.
• Experience resolving hardware break-fix issues.
• Ability to troubleshoot network connectivity and application-related problems.
• Experience deploying, refurbishing, or redeploying computers.
• Experience supporting hardware and software upgrades.

Work Details

• Onsite role

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.