Tech Support Specialist

CourtSmart Digital Systems is in the business of developing unique and leading-edge audio/video and AI technology for courts, law enforcement, and other government agencies. We develop software applications that use industry standard hardware and enable our customers to resolve challenges that they face. Our customers are located throughout the US and Internationally. CourtSmart has been successfully operating for 30 years and has maintained growth each year of operation. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our full-time employees.

Job Description:

We are currently seeking an experienced, full-time Tech Support Specialist to join our team at our North Chelmsford, MA location. This is an onsite position so must be local to North Chelmsford, MA.

The ideal candidate will have strong technical, organizational, and communication skills, along with a customer-focused approach and the ability to effectively troubleshoot and resolve technical issues.

Job Responsibilities Include:

• Configuring Dell servers and workstations to operate our digital recording (audio/video) systems including network and SQL database components
• Complete Quality Assurance checks for CourtSmart system installations
• Installation of CourtSmart's hardware and software at customer locations
• Documenting site and support issues
• Training technical and non-technical end-users in the operation of CourtSmart
• Provide high-level support to customers both in-house and onsite via phone and remote connectivity
• Troubleshoot customers' technical issues/escalate to Application Development as needed
• Testing new software releases including beta and service packs including our newest software, AI transcription and real-time.
• Researching technologies and products that benefit CourtSmart and support our business strategies

Skills Required:

• Strong networking knowledge including TCP/IP, DNS, FTP, & SMTP
• Technically proficient with the latest versions of Windows Server, MS SQL and troubleshooting these products
• Experience with VM Ware and virtual servers is a big plus
• Strong written and verbal communication skills, accurate documentation is very important
• Strong troubleshooting and diagnostic skills
• Some knowledge of audio/video signal flow a plus
• Experience in AI is a big plus.
• Requires the ability to pass background criminal checks through local and federal agencies as needed.
• Must be able to obtain a valid passport

This position involves traveling (up to 20%) throughout the United States, Canada, Bermuda and Europe working with various courts (all levels), police agencies and legislative bodies.

We offer an excellent compensation/benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us with our planned growth.

CourtSmart Digital Systems is an equal opportunity employer.

CourtSmart Digital Systems is in the business of developing unique and leading-edge audio/video and AI technology for courts, law enforcement, and other government agencies. We develop software applications that use industry standard hardware and enable our customers to resolve challenges that they face. Our customers are located throughout the US and Internationally. CourtSmart has been successfully operating for 30 years and has maintained growth each year of operation. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our full-time employees.