Tech Support Specialist II

Our Client, a Higher Education Technology company, is looking for a Tech Support Specialist II for their Reston, VA location.

Responsibilities:

• Deploy new computers to customers.
• Also evaluate, refurbish, and redeploy computers.
• Troubleshoot user problems at the desktop.
• Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
• Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
• Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.
• Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

Requirements:

• Knowledge of PC hardware, software and networking issues.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities