Job Title: Tech Support Specialist We are a dynamic organization dedicated to delivering excellence in technology solutions. Our commitment to innovation and customer satisfaction drives us to seek talented individuals who share our passion for providing top-tier support.
Company Location:
- Alpharetta
- Georgia 30004
- USA
Roles and Responsibilities:
As a Tech Support Specialist, you will play a crucial role in ensuring our clients receive exceptional service. Your responsibilities will include:
- Providing timely and effective technical support to customers via phone, email, and chat.
- Diagnosing and resolving technical issues related to software and hardware.
- Collaborating with team members to enhance support processes and improve customer satisfaction.
- Documenting support interactions and solutions in our ticketing system for future reference.
- Assisting in the training of new team members to ensure a seamless onboarding experience.
- Staying up-to-date with the latest technology trends and tools to better assist clients.
Experience Level:
- Preferred experience level is 1 to 1 years.
Desired Skills:
We are looking for individuals who possess strong problem-solving abilities and excellent communication skills. You should be adept at:
- Understanding technical concepts and explaining them clearly to non-technical users.
- Working collaboratively within a team environment to achieve common goals.
- Demonstrating patience and empathy while assisting customers with their concerns.
- Utilizing remote support tools effectively to resolve issues efficiently.
- Adapting quickly to new technologies and processes to enhance service delivery.
Employment Type:
- Temp to Hire.
Company Description:
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our clients' business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.