Highlights
Key Objective: wipe out physical devices (hundreds), claim devices / ship devices (hundreds), support regular IT tickets Responsibilities: Provision, configure, and troubleshoot MacOS (and Windows, if applicable) endpoints, including imaging, MDM enrollment, and hardware lifecycle management. Administer and support core SaaS tools (e.g., Google Workspace or Microsoft 365, Slack, Zoom, Jira/Confluence) including account provisioning and deprovisioning tied to the employee lifecycle.
Numbers & Facts
| Location | Mountain View, CA |
| Industry | Other/Not Classified |
| Salary | $40–$45 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
Description
Title: Tech Support Professional
Location: Mountain View, CA - Onsite
Duration: 6 months
Key Objective: wipe out physical devices (hundreds), claim devices / ship devices (hundreds), support regular IT tickets
Location: Mountain View, CA - Onsite
Duration: 6 months
Key Objective: wipe out physical devices (hundreds), claim devices / ship devices (hundreds), support regular IT tickets
- Responsibilities:
- Provision, configure, and troubleshoot MacOS (and Windows, if applicable) endpoints, including imaging, MDM enrollment, and hardware lifecycle management
- Manage user identity and access requests through Okta, including SSO, MFA enrollment, group/role assignments, and troubleshooting authentication issues
- Support and troubleshoot VPN connectivity and other remote access tooling for a distributed/hybrid workforce
- Administer and support core SaaS tools (e.g., Google Workspace or Microsoft 365, Slack, Zoom, Jira/Confluence) including account provisioning and deprovisioning tied to the employee lifecycle
- Skillset:
- 3-5 years of experience in an IT helpdesk, desktop support, or IT operations role, ideally at a fast-moving tech company
- Hands-on experience supporting MacOS in a corporate environment (Jamf or similar MDM strongly preferred)
- Working knowledge of Okta or a comparable identity provider (SSO, MFA, provisioning/deprovisioning)
- Experience troubleshooting VPN and network connectivity issues, particularly Palo Alto GlobalProtect or similar remote access solutions
- Familiarity with modern SaaS/collaboration stacks (Google Workspace or Microsoft 365, Slack, Zoom)
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.