Summary:
Providing technical assistance andsupport related to computer systems, hardware, and software. Responds toqueries, runs diagnostic programs, isolates problems, and determines andimplements solutions.
Responsibilities:
- Install and configure computer systemsand applications within the company.
- Update computer operating systems andother important software, as needed.
- Performing routine inspections andupkeep of existing installations.
- Complete detailed reports listingrequests to technical assistance, steps taken to resolve them, and the specificdates/individuals involved.
- Act as the initial point of contactfor all computer and system related concerns from employees.
- Assist management in creating trainingmaterials pertaining to computer troubleshooting and usage.
- Resolve technical issues related tonetwork interruptions.
- Organize and file documentationpertaining to warranties and instructional guides for computer hardware.
- Deliver IT and related assistance uponrequest.
- Request any hardware and software purchasesnecessary.
Requirements
- CompTIA A+ (Preferred)
- 1 year Tech Support Experience(Preferred)
- Fantastic installation, diagnostic,upgrade, and restoration abilities.
- Excellent vertical and lateralthinking.
- Superb time management skills.
- Clear written and verbalcommunication.
- Forbearing, flexible, and supportive.
- Proficient with Outlook, Word, Excel,PowerPoint, & Adobe.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance