Tech Product Analyst - 17899

Position Title: Tech Product Analyst - ServiceNow Software Asset Management (SAM Pro)

Location: Vienna, VA (Hybrid)

Clearance Requirements: None

Position Status: Contract

Pay Rate: $50 - $55 per hour

Position Description:

We are seeking an experienced Tech Product Analyst with strong ServiceNow Software Asset Management (SAM Pro) expertise to support enterprise software asset governance, license compliance, and optimization initiatives.

The ideal candidate will have hands-on experience managing and optimizing the software asset lifecycle within the ServiceNow platform, with a strong understanding of software licensing, entitlement management, contract renewals, and license reclamation.

This role requires a combination of technical expertise, analytical capabilities, and business process knowledge to improve software utilization, maintain license compliance, reduce unnecessary software spending, and support data-driven decision-making across the organization.

Key Responsibilities

• Administer, configure, and optimize ServiceNow Software Asset Management (SAM Pro) capabilities and workflows.
• Manage end-to-end Software Asset Management (SAM) processes, including software discovery, normalization, entitlement management, license allocation, compliance, and retirement.
• Maintain and manage software products, software models, license entitlements, contracts, and renewal records.
• Monitor software license utilization, identify compliance gaps, and implement license reclamation and optimization strategies.
• Manage software lifecycle activities, including procurement, deployment, utilization, renewal, end-of-life (EOL), and retirement.
• Leverage enterprise discovery and endpoint management tools to maintain accurate software inventory and usage data.
• Develop and maintain reports, dashboards, KPIs, and metrics to monitor software compliance, utilization, and asset performance.
• Perform data validation, reconciliation, and analysis to ensure accuracy across software asset records.
• Collaborate with IT, procurement, finance, and software vendors to support software governance, audits, renewals, and cost optimization initiatives.

Required Skills & Education

• Bachelor's degree in Information Technology, Business Administration, Finance, or a related discipline.

• Demonstrated hands-on experience with ServiceNow Software Asset Management (SAM Pro).

• Strong understanding of Software Asset Management (SAM) lifecycle processes and enterprise software governance.

• Experience managing:

• Software Products and Software Models

• Software Entitlements and License Management

• Software Contracts and Renewals

• License Reclamation and Optimization

• Software License Compliance and End-of-Life (EOL) Management

• Working knowledge of software licensing models, license compliance, and entitlement reconciliation.

• Experience with enterprise endpoint management and software discovery tools such as Microsoft SCCM / MECM, JAMF, and ServiceNow Discovery.

• Proficiency in developing and analyzing reports, dashboards, KPIs, and software utilization metrics.

• Strong analytical, problem-solving, data validation, and reconciliation skills.

• Ability to work cross-functionally with technical and business stakeholders.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.