Title: Salesforce Business Analyst : FSC Mandate
Location: Washington DC Day 1onsite
The Salesforce Business Analyst is responsible for driving end-to-end business analysis across Salesforce implementation workstreams within the Phoenix project. The role bridges business needs and technology solutions translating functional requirements into well-defined user stories, solution specifications, and acceptance criteria aligned with Salesforce platform capabilities.
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2. Essential Job Functions
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Backlog Management
Refinement
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Collaborate with Product Owners to define and maintain prioritized product backlogs.
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Lead backlog refinement sessions, ensuring stories are well-defined, estimated, and ready for delivery.
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Ensure alignment between business priorities and technical feasibility across Salesforce workstreams.
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Solution Design Support
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Work closely with Solution Architects and Technical Teams to translate business requirements into solution designs.
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Support decision-making on configuration vs. customization, ensuring optimal use of Salesforce out-of-the-box capabilities.
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Validate that proposed solutions meet business requirements and comply with enterprise standards.
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Ensure continuous alignment between business expectations and delivery outcomes.
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Stakeholder Management
Communication
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Act as the primary liaison between business stakeholders and delivery teams.
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Facilitate workshops, requirement sessions, and solution walkthroughs.
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Ensure clear communication of scope, requirements, and impacts of changes across stakeholders.
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4. Required Qualifications
Experience
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Proven experience as a Business Analyst on Salesforce implementation
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Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred)
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Experience working in Agile/SAFe delivery environments
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Strong skills in requirements analysis, stakeholder engagement, and documentation
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Experience with tools such as Azure DevOps, Jira, or similar backlog management systems
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6. Engagement Model Expectations
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Work closely with IFC Product Owners, Architects, and implementation partners
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Support delivery across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)
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Enable alignment between business requirements and system design across releases
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Contribute to continuous improvement of business analysis practices within the program
The pay range for this role is
***-*** per annum
including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.