Tech Lead
Location- Dallas TX, Wilmington DE
Primary Skillset Required:
" Basic cloud platform knowledge (Azure/AWS preferred)
" Microsoft Office Suite (Excel, PowerPoint, Word)
" Understanding of SSO/MFA authentication mechanisms
" User access management and RBAC concepts
" SQL queries and database troubleshooting
" Basic Linux/Unix commands
" API and integration monitoring
" L2 Application Support experience
" Incident, Problem, and Change Management
" ServiceNow ticket management
" Log analysis and troubleshooting skills
" Job scheduling and batch process monitoring
Soft Skills required:
" Problem-solving
" Communication
" Availability
Flexibility
" Ownership
Accountability
" Incident/Crisis Management
" Customer Focus
Job Description
" Develop and maintain user-friendly dashboards to support operational monitoring, reporting, and data analysis
" Design and implement custom dashboards with real-time analytics to provide actionable business insights
" Support the secure migration and validation of up to 10 years of historical data from the Data Traks platform
" Manage and support integration with Microsoft Entra ID (formerly Azure Active Directory) for authentication and identity management
" Ensure compliance with security standards by implementing and maintaining TLS 1.3 encryption for data in transit and AES-256 encryption for data at rest
" Configure and administer Role-Based Access Control (RBAC) to enforce appropriate user permissions and access restrictions
" Monitor and maintain audit trails and system logs to support compliance, security investigations, and operational reporting
" Collaborate with business stakeholders, technical teams, and vendors to support system enhancements, troubleshooting, and continuous improvement initiatives
" Perform system health checks, monitor application performance, and resolve issues in a timely manner
" Create and maintain technical documentation, operational procedures, and support knowledge articles