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Teamcenter Support lead

TechDigital

  • Fort Worth, TX
  • 30+ days ago

    Highlights

    Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications), ensuring data consistency and interface stability. /Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems.

    Numbers & Facts

    LocationFort Worth, TX
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Description

    Job Description:
    • 10+ Years of Teamcenter Application Support Experience
    • /Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems
    • Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement
    • Provide end-user support across the global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls
    • Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management)
    • Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications), ensuring data consistency and interface stability
    • Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution
    • Support release management, deployments, patches, and minor enhancements, including validation support (SIT/UAT/Production)
    • Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes
    • Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives
    • Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives

    Top Skills:
    1. Teamcenter Application Support
    2. Teamcenter Administration
    3. Teamcenter Configuration

    Additional Details:
    The Teamcenter Support team will work with this person

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