Teamcenter L1 Support Engineer

Hi,

Hope you are doing well.

We have an urgent requirement for a Teamcenter L1 Support Engineer with strong experience in Teamcenter PLM support, application operations, incident management, and user support.

Position Details:

• Job Title: Teamcenter L1 Support Engineer
• Location: SCV / Austin, TX, USA
• Experience: 8+ Years

Mandatory Skills:

• Siemens Teamcenter PLM Support
• Teamcenter Rich Client (RAC)
• BOM & Change Management
• Workflow Monitoring and Troubleshooting
• User & Access Management
• ServiceNow / ITSM Tools
• Incident & Problem Management
• Basic SQL and Linux/Windows Administration
• Strong Functional Knowledge of Teamcenter Business Processes
• Excellent Communication and Stakeholder Management Skills

Preferred Skills:

• Active Workspace (AWC)
• Teamcenter Administration
• ITIL Foundation
• Batch Job Monitoring
• Manufacturing / Engineering Change Processes

Key Responsibilities:

• Provide L1 support for Teamcenter PLM applications and business users.
• Monitor workflows, incidents, and batch jobs.
• Troubleshoot issues related to BOMs, change management, user access, and workflows.
• Manage incidents and service requests using ServiceNow or other ITSM tools.
• Coordinate with L2/L3 teams for complex issues and ensure SLA adherence.
• Support application operations and communicate with global stakeholders.