OKC/Norman Area- The Team Supervisor provides leadership and oversight for a multidisciplinary team delivering comprehensive behavioral health services. This role ensures the provision of high-quality, timely, and coordinated care across programs, using evidence-based practices and data-driven approaches. The position is responsible for effective staff supervision, fostering collaboration, and supporting positive client outcomes within the CCBHC model of care.
POSITION SPECIFIC DUTIES & RESPONSIBILITIES:
- Oversee and support daily operations of a multidisciplinary team.
- Supervise assigned staff including case managers, care coordinators, PRSS, and administrative support.
- Conduct regular team huddles and case staffing to ensure coordinated care delivery.
- Ensure team performance and service delivery align with organizational expectations.
- Ensure services are accessible, timely, and client centered.
- Lead efforts to engage hard-to-reach clients and those with high-risk needs.
- Facilitate referrals and integration with physical health, psychiatric, and other supportive services.
- Address clients' needs promptly, including medical, housing, and crisis-related support.
- Analyze and disseminate data to guide service planning and staff priorities.
- Use service utilization and quality metrics to inform client care and operational decisions.
- Collaborate with data teams to ensure accurate reporting and identify gaps or trends.
- Monitor staff caseloads and adjust assignments to maintain equity and efficiency.
- Identify barriers to service delivery and recommend improvements.
- Ensure compliance with agency, state, and payer documentation and reporting requirements.
- Support recruitment, onboarding, and development of team members.
- Maintain positive relationships with internal departments and leadership.
- Participate in multidisciplinary planning and quality improvement initiatives.
- Advocate for staffing and resource needs in collaboration with leadership.
QUALIFICATIONS
EDUCATION:
- Master's Degree in related field is required
EXPERIENCE:
- 5+ years' experience in mental health care.
- 1-2 years of supervisory experience preferred.
- Must be under licensure supervision and/or license eligible.
PERFORMANCE COMPETENCIES:
- Strategic and Analytical Decision-Making.
- Effective Supervision and Team Leadership.
- Data analysis and operational planning.
- Strong communication and problem-solving skills.
- Workflow management and service coordination.
KNOWLEDGE/SKILLS/ABILITIES:
- Regulatory Compliance- Familiarity with HIPAA, Medicaid/Medicare, state mental health regulations, and documentation standards.
- Trauma-Informed Care- Knowledge of trauma-informed approaches and their application in service delivery and team supervision.
- Crisis Intervention- Awareness of crisis de-escalation techniques and emergency response procedures.
- Clinical Supervision Models- Understanding of effective supervision practices, including reflective supervision and performance management.
- Cultural Competency- Knowledge of cultural and socioeconomic factors impacting mental health care.
- Leadership and Team Building- Ability to inspire, guide, and support staff, promote collaboration, and address conflict constructively.
- Communication- Strong written and verbal communication skills, including documentation, feedback delivery, and interdepartmental coordination.
- Problem-Solving- Ability to assess situations, make decisions under pressure, and implement effective solutions.
- Time Management- Skill in prioritizing tasks, managing deadlines, and balancing administrative and supervisory duties.
- Coaching and Mentorship- Competency in developing staff, providing constructive feedback, and facilitating professional growth.
- Maintain Confidentiality and Professional Ethics- Uphold ethical standards and client confidentiality at all times.
- Adapt to Change- Flexibility to lead through organizational, procedural, or policy changes in a fast-paced environment.
- Handle Sensitive Situations with Diplomacy- Remain calm and objective when managing performance concerns, staff grievances, or client crises
CERTIFICATIONS/LICENSES:
- ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.
- ODMHSAS PRSS Supervisor Training, one time course completed within 6 months of hire.
- Must be under supervision for LCSW, LPC, LMFT, LADC or other mental health professional
SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
ADDITIONAL INFORMATION:
May be required to work evening hours, weekends, and/or holidays.