The Team Nurse Manager provides leadership and oversight of Team Nursing operations while maintaining an active clinical role. The position is approximately 60% leadership and administrative responsibilities and 40% direct patient care.
Reporting to the Senior Director of Nursing & Perinatal Health, the Manager supports nursing staff, clinical operations, patient flow, quality care, and consistent nursing practices across PCC.
Nursing Leadership & Administration - 60%
- Provides day-to-day leadership, supervision, and support to Team Nurses and assigned nursing staff across PCC.
- Oversees nursing workflows, staffing, assignments, coverage, and daily operational needs.
- Develops nursing schedules and coordinates coverage to support appropriate staffing across PCC sites.
- Monitors staff performance, productivity, attendance, and adherence to nursing standards, policies, and procedures.
- Provides coaching, feedback, and performance management in collaboration with the Senior Director and Human Resources.
- Supports recruitment, interviewing, onboarding, orientation, and training of nursing staff.
- Identifies staff development needs and coordinates nursing education and competency training.
- Conducts and maintains required nursing competencies and supports ongoing professional development.
- Standardizes nursing workflows and ensures consistent implementation of nursing policies, protocols, and standing orders.
- Monitors RN workloads, nurse visits, patient flow, clinical assignments, and nursing documentation.
- Serves as a resource to nursing, clinical support staff, providers, and site leadership.
- Addresses nursing operational concerns and escalates significant clinical or staffing issues to the Senior Director.
- Participates in nursing quality-improvement, patient-safety, and clinical performance initiatives.
- Supports regulatory readiness and compliance with PCC policies and applicable nursing standards.
- Participates in nursing leadership meetings, committees, and organizational initiatives as assigned.
- Provides regular updates to the Senior Director regarding staffing, performance, clinical concerns, and operational needs.
Team Nurse / Direct Patient Care - 40%
Maintains an active Team Nurse role approximately two days per week and provides direct patient care consistent with PCC Team Nurse expectations.
- Triages emergency and non-emergency calls and walk-in patients and provides appropriate clinical direction.
- Assesses patient conditions, healthcare needs, and educational needs.
- Provides patient education using appropriate methods, including teach-back.
- Administers prescribed medications and treatments and assists providers with procedures.
- Performs and documents nursing assessments, patient histories, treatments, medications, and nurse-driven visits in the EMR.
- Reviews patient records and test results and takes appropriate action in coordination with providers.
- Supports patient flow and assists clinical staff as needed.
- Performs applicable laboratory, diagnostic, and waived testing.
- Coordinates patient care with providers and other members of the healthcare team.
- Maintains patient confidentiality and complies with PCC clinical, safety, and customer-service standards.
- Provides clinical coverage at other PCC locations when needed.
Education & Licensure
- Graduate of an accredited school of nursing required; BSN preferred.
- Current and unrestricted Registered Nurse license in the State of Illinois required.
- Current CPR/BLS certification required.
Experience
- Minimum three years of clinical nursing experience required.
- Previous nursing leadership, Team Lead, supervisory, or management experience strongly preferred.
- Ambulatory, community health, or FQHC experience preferred.
- Experience with staff scheduling, clinical workflows, nursing competencies, and staff development preferred.
- Electronic health record experience required.
Key Competencies
- Strong clinical nursing judgment and leadership skills.
- Ability to supervise, coach, develop, and hold nursing staff accountable.
- Strong understanding of ambulatory nursing practice, patient flow, and clinical operations.
- Ability to manage staffing and priorities across multiple PCC locations.
- Strong communication, organization, and problem-solving skills.
- Ability to collaborate effectively with providers, nursing staff, site leadership, and other departments.
- Ability to balance administrative responsibilities with direct patient-care responsibilities.
- Commitment to patient safety, quality improvement, teamwork, and PCC's mission.
Physical & Work Requirements
- Ability to work in both clinical and administrative environments.
- Ability to move throughout clinical sites and perform required nursing functions, including injections, wound care, and other procedures.
- Regular computer, telephone, and office equipment use.
- Ability to travel between PCC locations as needed.
- Ability to provide clinical coverage or adjust work schedule based on staffing and organizational needs.
Work Allocation
The Team Nurse Manager is generally expected to maintain the following schedule:
- 3 days per week (60%) - Nursing management, administrative responsibilities, staff development, meetings, scheduling, quality improvement, and operational oversight.
- 2 days per week (40%) - Direct patient care and Team Nurse responsibilities.
The allocation may be adjusted based on staffing, patient-care needs, emergencies, or other organizational priorities.
Other Duties
Performs other duties and special projects as assigned by the Senior Director of Nursing & Perinatal Health.