Team Leader/Shift Lead

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC). Count down registers, track cash and coupon accountability, change fund management, Daily Report.

Benefits:

• 401(k) matching
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance

Role Summary:
Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
General Responsibilities:

• Oversee a particular function of the restaurant (see below) while working your scheduled shift.
• Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
• Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
• Shift management – breaks, communication, call-off management, discipline, reward & recognition
• Consistently coach and mentor team members around Pathway training and best practices.
• Empower, encourage and provide feedback to team members on a daily basis
• Ensure all team members on shift are aware of the plan for the day.
• Ensure the store is neat, clean, and organized at all times.
• Train team to present food to guests with neatness and attractiveness.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
• If closing, control pre-close functions while not compromising service and food quality standards.
• Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
• Front of the House (FOH) – Responsible for all cash management duties. Count down registers, track cash and coupon accountability, change fund management, Daily Report.
• Back of the House (BOH) – Follow all food safety procedures at all times.
• BOH – Is aware of food cost and labor cost best practices and works to implement them at all time

Skills:

• Outstanding communication skills
• Outgoing/friendly/patient
• Great verbal communicator
• Leader (track record of achievement)
• A desire for ongoing training/education
• Ability to work in a team environment
• Results-oriented
• Detailed & keenly observant
• Ability to make decisions quickly
• Ability to motivate others
• Proven history of consistently performing at a high level
• Competency in area of responsibility
• Embodies the Restaurant’s vision
• Unquestionable integrity and represents Chick-fil-A well
• Lead the business to achieve labor/food cost targets and speed of service goals
• Anticipates problems before they happen
• Passion for operational excellence in everything you do
• Responsible for money, food, labor, and training systems

Benefits:

• Affordable Healthcare
• Flexible schedule
• Employee discount
• Qualify for free college after the first 30 days of employment