Team Leader, Patient Services Representative

Performs all accounting duties in the physician’s office that include all patient charges, receipts and collections relative to the professional services rendered to the patient. Greets, schedules and tracks patients to help the physician function as efficiently as possible. Establishes and maintains good working relationships with patients, other physician office associates and all Goshen Health staff. The person in this position demonstrates the knowledge and skills to provide service appropriate to neonate, pediatric, adolescent and geriatric patients. Serves as trainer for newly hired front office staff teaching customer service and physician office routines. In site manager’s absence, Team Leader serves as a resource/contact person to staff and deals with day to day issues in office sites.

Position Qualifications

• Minimum EducationHigh school diploma or evidence of the equivalent.
• Preferred Education:Knowledge of CPT and ICD-9 coding.
• Preferred Experience:5 years experience in physician office