Team Leader/ Hourly Manager

JOB DESCRIPTION

Job Title: Team Leader

Departments: Operations

Reports To: General Manager

Summary

The Team Leader is responsible for maintaining the operations of the center during assigned shift.

Essential Duties and Responsibilities include but are not limited to the following:

Greet and interact with customers

Check and maintain quality and speed of service

Oversee opening and closing shift procedures, any groups, proms, or special events Communicate with team members throughout the shift

Resolve disputes or problems as they occur

Determine staffing needs based upon number of current & expected customers. Send staff home or call employees to come in as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Educations and/or Experience

Must have at least a high school diploma or GED and be at least 21 years of age. Computer Skills

Ability to understand Microsoft Windows environment.

Ability to operate POS register system.

Language Skills

Ability to read and comprehend simple English instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to Customers and Team Members.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with people effectively

Other Skills and Abilities

Must have excellent teamwork and interpersonal communication skills.

Must be positive, courteous, energetic and enthusiastic in all aspects of Customers and Team Member interactions.

Physical Demands

The physical demands described here are representative of those which must be met by a Team Leader to successfully perform the essential functions of this job. 

While performing the duties of this job, the Team Leader is regularly required to : stand, walk,  stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel; reach with hands and arms;  climb and/or balance; regularly lift and/or move up to 50 pounds; talk and hear.

Specific vision abilities required by this job include distance vision and depth perception.

Disclaimer: This information describes the general nature and level of work performed by a Staff Member in this job. The description is not designed to be a comprehensive list of all duties, responsibilities, and qualifications required of a Staff Member in this job. Reasonable accommodations may be made to qualified disabled individuals for the performance of essential duties and responsibilities.