Team Lead Software Quality Assurance

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY:

The Team Lead - Software Quality Assurance is responsible for understanding business requirements and flows, creation of test strategy & test case scenarios for execution. Review test results following QA standards ensuring the utmost quality of software implementation. Also, perform tasks in sync with the timely releases of the products. Perform manual testing and collaborate with automation team to drive testing efficiencies for repetitive testing tasks.

DESCRIPTION:

Essential Functions, Duties, and Responsibilities

• Work closely with QA team to implement the automation roadmap.
• Design and execute Quality Assurance test plan, including the creation of test cases.
• Design and execute User Acceptance test plan, where applicable.
• Run regressive test scenarios and evaluate results.
• Execute functional, system, and automation tests.
• Troubleshoot and analyze defects found during testing cycles.
• Record, track, and test defects to closure.
• Maintain software testing documentation including, but not limited to standard test plans, test cases, and test scripts.
• Manage your own assignments in relation to the project schedule.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements:

• BS or BA degree in a technical field.
• 6+ years of Quality Assurance experience.
• QA certification or equivalent experience.
• Experience guiding a QA team in a Lead role.
• Experience leading and settings expectations for more junior team members.
• Experience designing and implementing automation strategies and plans, with a proven track record in reducing test time and reducing defects in production.
• Experience developing and implementing testing strategies and test plans for both web-based and mobile applications.
• Experience developing and leading large testing initiatives using a combination of documented processes, people, and proven methodologies.

Skills, Abilities, and Knowledge:

• Knowledge of Mortgage / Financial applications.
• You have deep analytical skills to aid root cause analyses on both web-based and mobile applications.
• Experience developing risk assessment profiles based upon data collected in collaboration with other teams.
• Experience partnering with development teams to build maintainable testing solutions that include manual testing, automation, and tooling.
• Creating, implementing, and reporting on KPIs related to product quality.
• Experience with software development processes including Agile/Lean methodologies, and DevOps concepts, particularly in a CI/CD environment.
• Familiarity with defect tracking applications (i.e., Jira).
• Knowledge of Automation frameworks (i.e., Selenium, Azure DevOps preferred).

Work Environment and Physical Requirements:

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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