Team Lead

The Team Lead must excel at communication, have strong organization skills, be able to multi-task, and strong attention to detail. Industry and Project Management experience will allow this PM to properly teach, train, and guide an Account Team to be successful under their management. Ultimately, the Team Lead is responsible for meeting deadlines, customer satisfaction, and maintaining/improving profitability of all projects handled by their Account Team, while being responsible for performance, and professional growth of all Account Team members.

Essential Functions

Manage Account Team of Project Managers, Project Coordinators, Project Support PersonnelMonitor Account Team communications, service level, efficiency, overall processing skills and competencies.Verify completion of all tasks to close-out construction projects assigned to Account TeamDemonstrate Industry KnowledgeTroubleshoot general contractor field issues quickly and efficientlyCommunicate relevant account information to proper internal personnelResponsible for minimizing errors, oversights, back-charges on Account Team ProjectsConduct regular interval and annual performance appraisals for Account TeamResponsible for achieving and maintaining high standard of competency and accuracy for all work performed by the Project TeamIdentify Account Team training needs, train as required, or reach out to arrange for trainingEscalate customer issues to appropriate parties for timely resolutionProvide technical support and work as a direct contact between the design, sales and operations staffAbility to travel to job sites and customer locations as neededPerform other functions as required for successful operation of the organizationIdentify areas to improve efficiency and/or service

Minimum Qualifications

Ability to read, analyze, and interpret common technical journals, and legal documents such as contracts. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community with clarify and professionalism.Ability to apply mathematical concepts calculating margins.Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Microsoft Office SuitePMP Certification is strongly preferred

Knowledge, Skills and Abilities

Management / Leadership SkillsCommunication SkillsProduct Knowledge / Project Manager SkillsAbility to train, lead, inspire, and delegate team to:Handle high volume of work (Approx 200K per Person per Quarter)Minimize mistakes (ICO less than .65% of total invoiced)Learn and Retrain Product Knowledge (Average Test Scores of 9.0 out of 10.0 or greater average for all team members)Ability to maintain or increase profit margin (Gross Margin of 35% or greater per quarter for all accounts assigned)Minimize team related inter-company issues on orders, purchase orders, and collections (Metric TBD)

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is required.

Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.