Job Summary:
The Team Lead (TL) is responsible for assisting management in supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to work with management to ensure efficient operations, exceptional customer service, and a positive dining experience for all customers. The position requires leadership, organizational skills, and the ability to handle various responsibilities simultaneously.
Supervisory Responsibilities:
- Assist management by overseeing and guiding the performance of the restaurant staff during the TL’s assigned shift.
Duties/Responsibilities:
- Responsible for receiving inventory from suppliers.
- Responsible for Temp Check and Cool Down Logs.
- Responsible for auditing the Open Store and Close Store Checklist.
- Master the Front of House (FOH) and Back of House (BOH) standard operating procedures (SOP).
- Administers proper delegation of prep and cleaning tasks to the team.
- Assist management in monitoring restaurant cleanliness, ensuring proper SOP is being followed around the entire store, and adherence to health and safety standards.
- Assist management with scheduling shifts, based on employee availability, workload, and business needs.
- Assist management with customer interactions to gather feedback, address complaints, and identify solutions to enhance the overall dining experience.
- Works closely with management to monitor inventory, track supply usage, and place orders as needed to avoid shortages.
- Assist management with hitting key metrics such as food cost, labor cost, paper goods, etc.
- Assist management with training new team members.
Required Skills/Abilities:
- Knowledge of restaurant operations, including food preparation, service standards, and food safety regulations.
- Should be respected by their peers.
- Must be trustworthy and honest.
- Must be punctual.
- Understand how to delegate duties and prioritize responsibilities.
- Have a high level of emotional intelligence.
- Excellent communication, written, and interpersonal skills to interact with staff and customers effectively.
- Exceptional problem-solving, decision-making abilities, and conflict resolution abilities, especially in high-pressure situations.
- Strong leadership and coaching skills with the ability to motivate and inspire a diverse team.
- Exhibit excellent judgment and integrity.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be able to successfully pass the Food Handlers Course
Education and Experience:
- Previous experience as a MÓG Senior Associate (SA) is recommended, but not required.
Physical Requirements:
- Prolonged periods of standing and walking.
- Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
Work schedule
- 10 hour shift
- 12 hour shift
- Weekend availability
Benefits
- Paid time off
- Referral program
- Employee discount
- Paid training
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance