Position Summary: The Team Lead | Key Holder at Callie’s Hot Little Biscuit’s grab and go eateries are primarily responsible for daily operations of store and working with the leadership team and Area General Manager to operate a smooth daily service. This position is primarily responsible for the City Market location but may work at Upper King and/or any other locations in Charleston. Other duties include, food ordering, inventory and fulfilling catering orders. This is a full-time position and must work weekends. Primary Responsibilities: Operate a smooth daily service and oversee all staff duties and manager stations during service hours. Preparation for weekly service Communicate any staffing related issues to Area General Manager Maintain adequate inventory of handmade products Label and date delivery items, storing and rotate into inventory Prepare recipes for daily specials Maintain biscuit levels throughout service Receive food deliveries, inspect for accuracy and quality Maintain daily record of cash flow Handle cash-outs at the end of a shift Prepare cash drawer for next shift. Count and balance safe; prepare & make deposits Ensuring appropriate customer service measures are in place and ready to address any situation that may arise. Assisting General Manager in training and development of new employees Other Duties As Assigned Work Environment and Physical Demands Prolonged periods of being on your feet Requires frequent lifting of up to 50 lbs Requires repetitive motion with hands and arms Exposure to various temperature changes Knowledge, Skills, and Abilities High School Diploma or equivalent Minimum of 2 years operations experience Minimum of 1 year delegating tasks to employees Bakery, Restaurant, Grab and Go experience a plus Must work mornings, afternoons and weekends Ability to prioritize and meet deadlines in a fast-paced environment Ability to communicate effectively Ability to express a culture of gratitude Familiarity with iPad-based POS system; experience with Spot On is a plus but not required Ability to embrace our Be A Biscuit motto Requires reading, writing, and math skills |