Team Lead - Implementations

What We NeedCorpay is currently looking to hire a Team Lead- Implementations within our Corpay Payables division. This position falls under our Commercial Card Implementations line of business and is located in Brentwood, Tennessee.In this role, you will serve as a subject matter expert and lead resource for the Project Management team, helping Project Managers successfully navigate customer implementations, product and process questions, complex customer conversations, and implementation challenges.This is an individual contributor leadership role rather than a traditional people-management position. You will report directly to the Senior Director and regularly collaborate with Project Management, Implementation, Commercial Card, Product, Sales, and other cross-functional teams supporting customer implementations.How We WorkAs a Team Lead- Implementations, Corpay will set you up for success by providing:

Assigned workspace in our Brentwood, Tennessee officeCompany-issued equipmentFormal, hands-on training

Role ResponsibilitiesThe responsibilities of the role will include providing day-to-day guidance, coaching, training, and subject-matter expertise to the Project Management team while continuing to maintain direct involvement in customer implementation projects.

Serving as a subject matter expert and primary resource for the Project Management teamProviding day-to-day guidance, coaching, and implementation support to Project ManagersSupporting Project Managers with customer conversations, implementation challenges, product questions, and process-related issuesJoining customer calls when additional expertise, guidance, or support is requiredAssisting Project Managers in communicating complex product, process, or implementation information effectively to customersCoaching Project Managers through challenging customer situations and helping identify appropriate next stepsProviding guidance when Project Managers encounter unfamiliar products, processes, or implementation scenariosDeveloping and updating training materials, documentation, and other resources based on identified team needsIdentifying knowledge or training gaps across the Project Management team and helping develop solutions to address themSharing product, process, and implementation expertise to strengthen overall team capabilitiesPartnering with Project Managers to troubleshoot implementation challenges and drive issues toward resolutionSupporting the development and ongoing success of Project Managers through knowledge sharing, coaching, and hands-on assistanceLeading by influence and serving as a trusted resource without direct people-management responsibilityManaging assigned customer implementation projects while maintaining approximately 30% direct project responsibilityLeading customer-facing implementation activities associated with assigned projectsMaintaining strong knowledge of Commercial Card products, implementation processes, and customer requirementsCollaborating cross-functionally with internal teams to resolve implementation challenges and support successful customer outcomesIdentifying opportunities to improve implementation processes, training, documentation, and overall team effectivenessPromoting consistency and best practices across the Project Management team

Qualifications & Skills

3+ years of experience in project management, implementation management, client implementation, or related experience

Demonstrated experience managing customer or client implementationsStrong knowledge of project management and implementation methodologies and practicesDemonstrated ability to serve as a subject matter expert, lead resource, mentor, or peer coachStrong customer-facing communication and presentation skillsExperience supporting or leading complex customer conversationsDemonstrated ability to coach and guide others without formal management authorityStrong problem-solving and critical-thinking skillsAbility to assess implementation challenges and help determine appropriate solutions or next stepsStrong interpersonal skills with the ability to build credibility and trusted relationships with team members and customersDemonstrated ability to communicate complex information in a clear and understandable mannerStrong meeting facilitation and customer-management skillsDemonstrated ability to manage multiple priorities and responsibilities simultaneouslyStrong organization, follow-up, and action-item management skillsDemonstrated learning agility and the ability to quickly develop expertise across products, processes, and implementation requirementsAbility to work independently while serving as a collaborative resource for the broader teamAbility to influence, coach, and support others without direct reporting authorityAbility to identify training or knowledge gaps and develop resources to address those needsStrong attention to detail and commitment to delivering a high-quality customer experienceCommercial Card, payments, FinTech, financial services, SaaS, technology, or other complex implementation experience preferred

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO including major holidays, vacation, sick, personal, and volunteer timeEmployee discounts with major providers (wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes

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