Overview:
The Team Lead Clinical Services is responsible for overseeing the clinical support team within an assigned clinic or pod. The role has direct supervision of a limited number of FTEs which may include Medical Assistants, Registered Nurses (RNs), Licensed Vocational/Practical Nurses (LVN/LPNs), and other patient care team members involved in clinical service delivery. This role dedicates approximately 20% of time to administrative leadership responsibilities. It functions as the clinical operational lead for medical patient call management, MIPS data completion, equipment maintenance, clinical supply inventory, direct patient care, and clinical workflow optimization.
Responsibilities:
Staff Leadership & Supervision
- Provide direct day-to-day supervision and leadership for an assigned team, dedicating approximately 20% of time to clinic management including hiring, onboarding, performance management, professional development, and when necessary, separation of staff — in accordance with company policy and in partnership with Human Resources.
- Coordinate daily activities of the assigned team by establishing and maintaining standard operating procedures, organizing workflow, and assigning team responsibilities to support efficient patient care delivery.
- Manage and approve requests, timekeeping records, and schedule changes for assigned staff in the timekeeping system, ensuring accuracy and compliance with policies.
- Address staff performance issues promptly and constructively; complete annual staff performance evaluations in accordance with company policies and timelines.
- Foster a positive, collaborative team environment that supports professional growth, accountability, and high performance.
Clinic Operations & Patient Experience
- Oversee key operational processes for the assigned team or pod, including patient experience standards, staffing plans, staff meetings, supply and inventory management, and team training and onboarding.
- Drive operational performance through effective resource allocation, clear accountability structures, and active support of clinic productivity and patient experience goals.
- Serve as an operational leader within the clinic, which may include supporting multiple locations or acting as site lead when senior leadership is not onsite; optimize workflows and address patient concerns in a timely and professional manner.
- Partner with clinic management to implement organizational policies, procedures, and performance standards consistently across the team.
- Escalate operational risks, patient concerns, or staff issues to senior clinic leadership as appropriate.
Administrative & Compliance Responsibilities
- Maintain up-to-date knowledge of and ensure team adherence to all applicable regulatory, compliance, and organizational requirements.
- Complete all required compliance training on time and ensure all direct reports do the same; maintain documentation of all compliance activities.
- Participate in and/or lead annual compliance audits at the direction of manager.
- Manage cancer registry reporting and requirements at designated locations.
Clinical Care Duties
- Perform and train team on medical support duties including:
- Room and greet patients; obtain appropriate intake information and document accurately in the EMR.
- Provide clinical report to clinicians on each patient prior to the encounter.
- Accompany the clinician in the exam room and scribe visit information as directed by the clinician.
- Prepare for and assist with procedures as directed, including suture removals, biopsies, and other in-office procedures.
- Sterilize instruments and stock exam rooms to maintain a clean, safe, and well-supplied clinical environment.
- Address phone notes and manage prior authorization requests in a timely manner.
Clinical Operations & Team Oversight
- Manage patient calls, facilitating clinical inquiries, relaying clinician instructions, and ensuring timely and accurate follow-up for all patient communications.
- Ensure daily completion of MIPS data documentation for all applicable patient encounters, partnering with clinicians and the care team to meet quality reporting requirements.
- Oversee equipment maintenance for all clinical equipment in the assigned clinic or pod, coordinating service requests and ensuring equipment is functional, calibrated, and compliant.
- Maintain inventory of clinic supplies including all medical, office, and cosmetic supplies necessary for patient care; complete or review orders before submitting to the manager for approval.
- May perform duties consistent with the surgical or aesthetic services role, including limited procedures, specimen handling, CLIA support, and related responsibilities, as assigned and based on scope of practice qualifications.
Perform other duties as assigned.
Qualifications:
Required Competencies and Skills
- Clinical proficiency in dermatology medical assistant duties including patient rooming, scribing, procedure assistance, and instrument sterilization.
- Working knowledge of MIPS quality reporting requirements and data documentation in the EHR.
- Demonstrated supervisory skills including performance management, coaching, and team accountability.
- Strong patient communication skills; ability to manage clinical phone calls, triage patient concerns, and relay clinician instructions accurately.
- Ability to maintain and manage clinical supply inventory and coordinate equipment maintenance.
- Proficiency in EHR/EMR documentation; experience with prior authorization workflows preferred.
- Sound clinical judgment, composure, and professionalism in a fast-paced patient care environment.
- Commitment to patient safety, clinical excellence, and organizational compliance standards.
- Not a remote position. Must be able to travel.
Education & Experience
- Minimum post-high school education in a medical support field required. Associate or bachelor's degree in healthcare administration, business, or related field preferred.
- One of the following credentials is required:
- Certified Medical Assistant (CMA or RMA) or equivalent clinical certification/licensure
- Licensed Practical or Vocational Nurse (LPN/LVN)
- Registered Nurse (RN)
- Minimum of 2–3 years of clinical experience in a dermatology or ambulatory care setting required. Additional years of direct patient care experience may be substituted for certification, unless prohibited per state certification requirements.
- Prior supervisory or lead experience preferred.
- Experience with MIPS quality reporting preferred.