Team Lead Case Manager-Willow Landing

POSITION SUMMARY

The Team Lead Case Manager-Willow Landing position is responsible for organizing, monitoring, assisting, and ensuring that all delivered services by the case management team meet the needs of the program. The team lead case manager acts as a liaison between case managers and the Willow Landing Program Director/Operations Manager.

The team lead is responsible for supervision of case managers while personally handling complex resident cases to ensure that residents receive quality, comprehensive case management services in accordance with ESSHI program objectives and regulatory requirements. Core duties include supervision of case managers, resident case management, information and referral, intake, record keeping and serving as an escalation point for crisis management. Some transportation and travel are required to meet the needs of the program participants and may vary depending upon the program. Hours will be determined based upon program staffing needs. Position is a 32 hour/week full-time position with benefits.

ESSENTIAL RESPONSIBILITIES

• Onboard and train new hires, conduct performance reviews, track performance, and ensure compliance with regulatory standards and operational practices
• Monitor daily workloads, assign cases, and maintain a reduced or specialized caseload
• Mediate difficult resident disputes, handle high risk escalations, and coordinate with community partners and service providers
• Maintains case records, data entry, dashboard, and completes necessary paperwork
• Monitor and assist engagement and connection to community services, linkages to education and career development opportunities, and life skills
• Attend regularly scheduled agency-wide meetings, community meetings and other meetings as assigned
• Oversee initial assessments to determine program eligibility
• Provide on-going case management support for residents including budgeting and other life skill assistance that promotes independent living
• Accompany residents to appointments to aid residents as appropriate
• Conduct meetings with case managers and residents to evaluate progress on individual and program goals
• Responsible for ensuring confidentiality of client files
• Responsible for ensuring data entry of clients in all applicable databases
• Oversee weekly case reviews/round ups including information gathered from others involved with residents
• Provide crisis intervention and deescalation support to residents and document issues as required
• Prepare quarterly reports on numbers served, status and successful outcomes. Provide additional reports as required
• Responsible for timely return of phone follow up with clients and providers
• Ensure the completion of housing unit inspections on a regular basis to help support a positive living environment Perform initial and annual inspections using HUD guidelines & Housing Quality Standards Inspection Form
• Participate in staff meetings, individual supervision meetings, training, and events
• Some flexibility to work hours as business necessitates and to best serve the residents of the program
• Performs other duties as assigned

Health, Safety, & Compliance

• Maintain a safe work environment in a clean, organized, and safe manner. Conduct daily inspections of work areas to look for unsafe conditions
• Actively participate in health and safety practices and accident prevention
• Ensure all accidents are reported to supervisors and Human Resources, thoroughly investigated, and properly documented. Investigate near-miss incidents to determine root cause to promote accident prevention
• Use all required safety devices and personal protective equipment

Agency Standards

• Demonstrate positive work attitudes and habits.
• Act as a role model for success for residents and other staff
• Maintain a clean and neat appearance consistent with agency standards
• Attend all required meetings and training courses
• Participate in training programs for professional growth as scheduled and approved
• Responsible for understanding and adhering to RUPCO Inc.'s applicable program rules, regulations, and policies

Salary: $27-$30/ hour

REQUIRED QUALIFICATIONS

Education:

Minimum Qualifications

• High school diploma or equivalent with required experience

Preferred Qualifications

• Associate's degree or higher in human services related field (social work, psychology, or mental health counseling)
• CASAC, or other relevant certifications highly recommended

Experience:

• 4 years of experience working in the human services field and/or Case Management Experience
• Experience with low income chronically homeless, youth, substance use, serious mental illness, DV survivors, veterans, and/or HIV/Aids populations needed
• Must have knowledge of entitlement benefits programs and resources available for vulnerable populations

Skills:

• Must have good communication and interpersonal skills and the ability to work with

diverse groups

• Computer literacy and database experience in excel and access helpful
• Must have current driver's license and reliable vehicle for travel

BONA FIDE WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requests for reasonable accommodation will be reviewed per ADA standards.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; under hand to finger, handle, or feel; and reach with hands and arms. This position may require the employee to bend, kneel, stoop, crouch, crawl, or climb. The position requires frequent lifting up to 20 pounds.

Affirmative Action & EEO Statement: It is the policy of RUPCO Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, RUPCO Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.