Team Coordinator / Office Manager

Panhandle Cleaning & Restoration

  • Westover, West Virginia
  • 13 days ago

    Highlights

    The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs. Essential Job Functions: Respond to and dispatch teams to all mitigation and/or repair related jobs and assigning in PSA.

    Numbers & Facts

    LocationWestover, West Virginia

    Description

    Replies within 24 hours
    Benefits:
    • 401(k)
    • 401(k) matching
    • Competitive salary
    • Free uniforms
    • Health insurance
    • Paid time off
    Job Overview:The primary job of the Team Coordinator is to run the day-to-day Mitigation and/or Repair operations. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.
    Essential Job Functions:
    • Respond to and dispatch teams to all mitigation and/or repair related jobs and assigning in PSA. 
    • Inputting jobs into PSA on occasion.
    • Monitor Job Management Report related to mitigation and/or repair jobs daily.
    • Creating Gross Margin worksheet to report to BM at weekly production meeting.
    • Track KPI dates and follows up with Project Manager concerning alerts.
    • Participate in first level of customer complaint issues.
    • Other duties as assigned.
    • Management and accuracy of PSA.
    • A/R collection management and documentation.
    • Customer Service and liaison.
    • All admin and accounting for the team as well as needed assistance to the EST and PM .
    • Creating Cheerleader Customers
    • Job is entered into PSA and TC is notified.
    • TC contacts the customer:
    • Schedules appointment
    • Confirms data in PSA
    • TC creates Repair Binder
    • Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.
    • Participation in weekly production meeting with Branch Manager (BM).
    Repairs
    • Assign all new repair jobs to the Project Manager
    • Help the Project Manager with difficulties concerning jobs in progress.
    • Secure improved pricing for building materials
    Skills/Qualifications:
    • Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)
    • Excellent English written and verbal skills
    • Attention to detail
    • Takes Initiative
    • Customer focused
    • Team player
    • People skills
    • Solves Problems
    Required experience:
    • Administration, Accounting Finance is a plus: 3 years

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