Summary
Hatch Brokered by Real is looking for a personable, organized, and service-focused Team Concierge to support our real estate professionals and deliver an outstanding experience for agents, clients, and partners. Located in our Bismarck office, this position serves as a welcoming first point of contact and a dependable resource who keeps the team informed, connected, and running efficiently. The successful candidate is proactive, polished, detail-oriented, and committed to exceptional service in a dynamic real estate setting.
Responsibilities
- Implement, maintain, and OWN all systems for internal communication, team calendar, company social media presence internally and externally, office management, client care communication systems and events, team retention and recognition, onboarding systems for new agents and staff, and referrals.
- Assist as needed in creating and refining the systems of other departments, including but not limited to customer service, lead generation, agent recruiting, and tracking.
- Maintains the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
- Keep the team leaders informed regarding any problems or issues that arise and help to develop solutions.
- Commit to weekly 1:1 coaching sessions and trainings.
- Become familiar with PLACE Technology.
Qualifications
- 2+ years’ operations experience
- Strong organizational skills and pays strict attention to details
- Proactive servant leader who is willing to do whatever it takes
- Skilled at protecting time and resources of leaders and team members
- Exemplifies a team player who demonstrates extreme ownership
- Strong positive and direct written and verbal communication skills
- Creative problem solver who can follow existing processes and create new ones
- Experience with Google Apps for Business
About-our-team
We are a group of people who believe in going above and beyond. We work as a unit to provide you with exceptional service, and have a blast while we do it. Hatch Brokered by Real is in the business of helping people,we just happen to sell real estate!