Position Summary:

F&I Managers are responsible for the sale of finance and insurance programs and other appropriate after-sale protection items to new and used vehicle guests. F&I Managers are responsible for finalizing every transaction by making sure the deal is approved, funded, all applicable paperwork is accurate and complete and follow up with guests to make sure the sale is complete.

Goals and Expected Behaviors:

1.Increase/improve guest retention and loyalty for the entire dealership and company while achieving excellent guest service scores

Greet guests, employees and visitors with a smile in a friendly manner
Fulfill commitments
Assist guests anytime and anywhere in the dealership
Insure guests have a surprisingly great experience
Act, speak, dress and behave professionally at all times
Anticipate the guests needs by listening and asking clarifying questions

2.Manage finance and insurance department

Sells financing, credit life, extended contracts, warranties and after sale protection items
Convert cash deals to finance opportunities
Understands and complies with federal, state and local regulations that affect the new and used vehicle and finance departments
Completes all necessary paperwork for vehicle sales and leases
Insures accuracy and completeness of all paperwork for correct title, lien information, taxes, signatures and other documents before forwarding to accounting
Maintains orderly insurance files, takes all credit applications and insures collection of all finance and insurance fees
Create value in the vehicle and the dealership by knowing the product and what is available for the guest

3.Ensure Professional Guest Service

All deals are handled in a professional and ethical manner
Thoroughly explains aftermarket products and extended warranties to guests
Listens to the guest to determine what they are looking for and what protection items best meet their needs

4.Other duties as assigned

Essential Functions of the Position

Operate a phone, computer and other general office equipment
Work with the public in a professional and guest centric manner
Communicate with guests, vendors, managers, and co-workers
Listen to guests and understand what they are saying
Ability to read, understand and follow instructions
Answer questions regarding vehicles, the dealership and service
General knowledge of vehicles

Skills, Education and Certification Requirements:

Good computer skills and demonstrated ability to learn other programs
Ability to effectively build a rapport with others
Very strong listening skills
Valid in-state driver’s license
Acceptable motor vehicle record
Good communication skills
Organizational and time management skills
Attention to detail
Ability to accurately and efficiently complete forms and paperwork related to a deal
Resilient and creative
Associates Degree or equivalent experience

Physical Demands

Sits at a computer or other desk for extended periods of time
Operates a computer with a monitor
Operates a telephone
Travels throughout the dealership and lots occasionally on foot

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Teacher-CTE Business, Finance and Marketing

North Carolina Department of Public Instruction

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