Taxpayer Services Supervisor II

Taxpayer Services Supervisor II

Salary

$63,650.73 - $108,206.25 Annually

Location

Sterling, VA

Job Type

FT Hourly W BN

Job Number

27-00917

Department

Commissioner of the Revenue

Opening Date

10/30/2026

Closing Date

11/13/2026 11:59 PM Eastern

FLSA

Exempt

Grade

121

• Description
• Benefits
• Questions

Loudoun County Government has been named one of Forbes 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE SEE RESUME WILL NOT BE TAKEN INTO CONSIDERATION.

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Introduction

The Commissioner of the Revenue is one of Loudoun County's five elected constitutional officers. Our mission is to serve County residents and the business community by administering tax programs mandated by the Code of Virginia and local ordinances efficiently, fairly, equitably, and thoroughly, while safeguarding the confidential personal and business information entrusted to our office.

Job Summary

The Loudoun County Office of the Commissioner of the Revenue is seeking a dedicated, experienced professional to serve as Taxpayer Services Supervisor II. Reporting to the Deputy Commissioner of the Personal Property Division, this position oversees the Personal Property Tax Assessment and Compliance Specialist teams, as well as tax assessment, compliance, and appeal functions.

The ideal candidate is a seasoned professional who can build and maintain effective working relationships with employees, County officials, members of the business community and their representatives, and the public. The role requires the ability to manage a high-volume workload, collaborate with management, support internal and external customers, resolve conflicts, and apply state law, County ordinances, agency guidance, and case law to specific situations.

Tax Assessment and Compliance Responsibilities

• Oversee vehicle personal property tax assessments and conduct complex, supervisory-level tax account reviews.
• Ensure taxation is accurate, fair, and equitable and complies with applicable precedents and federal, state, and local laws.
• Perform tax compliance work and use discovery methods to ensure all vehicles are included on the tax rolls.
• Conduct field visits as needed and work directly with vehicle owners to gather information.
• Explain proper filing procedures and local tax obligations.
• Assist vehicle owners with state and local registration requirements and help taxpayers resolve compliance issues.

Supervisory Responsibilities

• Lead a team of Tax Assessors and Compliance Specialists.
• Plan, organize, and assign work; review performance and evaluate completed work.
• Recommend staff selections and support onboarding.
• Train employees and promote their professional development.
• Administer corrective action when necessary.

Hiring salary will be commensurate with experience.

Minimum Qualifications

Any combination of education and experience equivalent to a bachelor's degree, preferably in business administration, public administration, accounting, or a related field and four years of related work experience, including at least two years of supervisory experience.

Preferred Qualifications

• Experience with Virginia local personal property taxation.
• Familiarity with vehicle personal property tax assessments.
• Customer service experience.
• Local tax compliance experience.
• Master Deputy Certification.

Job Contingencies and Special Requirements

The successful candidate must complete criminal background, credit, and DMV record checks. All applicants seeking employment with the Office of the Commissioner of the Revenue are expected to remain current with their tax obligations; failure to do so may affect consideration of an application. Maintain a valid driver's license issued by Virginia or the applicant's regional state of residence. Demonstrate proficiency with Microsoft Office applications.

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Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at

703-777-0213 or email Human Resources.

Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click here.

Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.

01

Do you have a bachelor's degree, preferably in business administration, public administration, accounting, or a related field and four years of related work experience, including at least two years of supervisory experience; or any combination of education and experience equivalent?

• Yes
• No

02

Do you have experience with vehicle personal property tax or other local taxes? If yes, please describe your experience.

03

Do you have experience handling escalated customer complaints? If yes, please describe your experience.

Required Question

Employer Loudoun County Government

Address 1 Harrison Street SE

Leesburg, Virginia, 20175

Phone 7037770213

Website www.loudoun.gov