Taxpayer Services Specialist

Taxpayer Services Specialist

Salary

$21.14 - $32.17 Hourly

Location

Prince William County, VA

Job Type

Full-Time (FT)

Job Number

202610731

Department

FINANCE

Division

TAXPAYER SERVICES

Opening Date

08/03/2026

Closing Date

8/17/2026 11:59 PM Eastern

GRADE

B21

Hiring Salary

$26.00 - $30.00 Hourly

• Description
• Benefits
• Questions

Introduction

The Prince William County Tax Administration Office is seeking a dedicated and detail-oriented professional to join our Front Counter team. This is a great opportunity for someone passionate about customer service who enjoys working face-to-face with the public, solving problems, and demonstrating administrative excellence. In this role, you will assist residents and business owners with tax-related inquiries, providing accurate information and solutions in a fast-paced environment.

We're looking for a proactive, adaptable candidate who excels both independently and in a team setting and has strong cash-handling skills. If youre committed to delivering exceptional service and helping achieve department goals, we'd love to have you on board! Join us and make a meaningful impact by supporting efficient tax services for our community.

About This Role:

The Prince William County Tax Administration Office is seeking a highly motivated Financial Regulatory Technician to fill a Taxpayer Services Specialist position for our Front Counter. The ideal candidate must be a positive, innovative team player who can provide professional support to a diverse customer base. As a key member of our team, you will assist taxpayers with general inquiries, answer tax questions based on the VA Code and Related Laws, accept payments, and help open, update, and close various tax accounts. You will also process tax-related documents and provide accurate information on personal property, real estate, business licenses, and other tax matters. This role is in-office and is not eligible for telework.

Minimum Requirements: High school diploma or G.E.D.

Preferences:

• Excellent customer service skills.
• 2 years of cash handling experience.
• 2 years of data entry experience.
• Experience working in the public sector.
• Excellent written and oral communication skills.
• Ability to work with multiple computer software programs at one time.
• Experience handling confidential information.
• Ability to answer tax questions, collection questions, and business questions based on state and local laws and state and local regulations, codes, and ordinances.

Work Schedule:

Monday through Friday, 8:30 pm to 5:00 pm - 37.5 hours per week. During busy periods, you may need to work beyond your scheduled time.

Location - Manassas, Sudley North Government Building

Special Requirements:

The selected candidate will be required to pass a pre-employment background check.

Hiring Salary Range: $26.00 - $30.00 Hourly, dependent upon experience

We also offer great benefits, including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the departments business needs. To view the class description in its entirety, click here.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

By submitting this application, I understand the following: 1) Only the information provided on my application is used to determine my qualifications; 2) My resume will not substitute for the education, work experience, and required fields on the Prince William County application; 3) Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4) If selected, my employment dates will be verified for the past three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

Please select the choice that reflects your highest level of COMPLETED education. Your responses must be consistent with the information you provided in the education section of your application to be given credit.

• Bachelors Degree or higher in an unrelated field
• Bachelors Degree or higher in a related field
• Associates degree in a related field
• Associates degree in an unrelated field
• College coursework in accounting or a related field
• High School Diploma or GED
• None of the above

03

Please quantify your experience in Cash handling.

• 3 or more years
• 2 years
• 1 year
• Less than 1 year
• None of the above

04

Please quantify your customer service experience.

• 4 or more years
• 3 years
• 2 years
• 1 year
• Less than 1 year
• None of the above

05

Please select which areas you have experience. Please make sure that the option you select corresponds with what is documented in the work history section of your application. (Check all that apply).

• Enter/input, maintain, and retrieve information from the database.
• Personal Property Taxes in a government agency
• Real Estate Taxes in a government agency
• Business Tangible Property/Business License Taxes in a government agency
• Processing mail and responding to emails from customers with accurate information and professionalism.
• None of the above

06

Please select the options that best reflect your customer service experience and responsibilities (check all that apply):

• Daily in-person contact with the public.
• Daily contact with the public by phone.
• Occasional or limited public contact.
• Resolving customer issues or complaints
• None of the above

07

Please indicate all the areas you have experience with, and include detailed information in your application to support any items you select.

• Using an automated tax system
• High volume of public interaction by phone or mail
• High volume of public interaction in person
• Experience answering in-depth questions related to Tax assessment of businesses and tax collection
• Working in a fast-paced environment
• Resolving customer issues or complaints
• Experience handling confidential information
• None of the above

08

Do you have knowledge of Virginia State and Local County tax laws and ordinances relating to personal property tax, real estate tax, and/or business licenses?

• Yes
• No

09

Please indicate if you have experience with any of the following (select all that apply).

• Automated Tax Payment Software
• Microsoft Outlook
• Microsoft Excel
• Microsoft Access
• None of the above

10

This position works Monday through Friday from 8:30 to 5:00. There may be times when schedules need to be rotated depending on staff availability, and at certain times of the year, overtime will be required. Are you able to work these schedules and be flexible to change on short notice?

• Yes
• No

11

Will you accept the starting salary of: $26.00-30.00 per hour?

• Yes
• No

Required Question

Employer Prince William County Government

Address 1 County Complex Court

Prince William County, Virginia, 22192

Website https://www.pwcva.gov/department/human-resources/careers