Tax Site Manager

At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.

Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability.

Job Summary:

United Way of King County's Free Tax Preparation Campaign helps low- to moderate-income families access life-changing anti-poverty programs. In 2026, the campaign served over 13,000 clients, benefiting more than 29,000 community members and returning more than $18 million to the community.

To build on this impact, United Way is hiring up to 30 seasonal Tax Site Managers to lead the daily operations of community-based tax preparation sites throughout King County.

Tax Site Managers are frontline leaders responsible for creating an organized, welcoming, and high-quality experience for clients and volunteers. Each manager oversees one or more in-person tax sites for at least two shifts per week.

In this role, you will:

• Coordinate and oversee daily tax preparation services.
• Lead, coach, and support IRS-certified volunteers.
• Ensure accurate tax preparation and compliance with IRS requirements.
• Help clients and volunteers resolve tax-related, operational, and technical issues.
• Work closely with United Way staff to maintain safe, efficient, and welcoming tax sites.

We are seeking candidates with:

• Strong customer service experience, especially working with low-income communities.
• Proven ability to manage and support volunteers in fast-paced, dynamic settings.
• Flexibility, adaptability, and excellent attention to detail.

We are looking for candidates who bring strong customer service and team leadership skills, thrive in fast-paced environments, and can remain flexible and solutions-oriented when challenges arise.

This is an opportunity to build leadership and tax preparation skills while directly supporting the financial stability of thousands of families across King County.

Important Application & Schedule Requirements

• A cover letter is required. Applications without one will be considered incomplete and not reviewed until provided.
• This is a seasonal, in-person position requiring at least 18 hours per week between Nov. 14, 2026 and April 30, 2027. Please review the required dates and schedule below carefully before applying.

Required Training & Preparation

• Tax Site Manager Training: Nov. 14-15 & Nov. 21-22 (in-person, 4 days total: 2 Saturdays & 2 Sundays)

• Volunteer Training Weekends (in-person, Saturdays & Sundays):

• Dec. 5-6 (attendance required).

• At least two additional weekends (Sat + Sun) between Dec. 12-20 and Jan. 9-17.

• Self-paced training & virtual team collaboration: Up to 10 additional hours/week between Nov. 16-Dec. 4.

• New Tax Site Manager Pre-Season Workshop: Monday, Jan. 18.

Tax Season Commitment

From Jan. 19-Apr. 30, Tax Site Managers must:

• Work at least two in-person shifts per week, averaging a minimum of 18 hours per week.
• Arrive at least 30 minutes before opening and remain at least 30 minutes after closing for each assigned shift.
• Maintain consistent weekly availability throughout the tax season.

Because consistent site leadership is essential, applicants with planned vacations or other known conflicts during the tax season should not apply.

Position Details

This seasonal position includes two overlapping phases:

Phase 1: Training & Volunteer Preparation

Nov. 14 - Jan. 25

Tax Site Managers will:

• Attend four days of in-person Tax Site Manager Trainings on Nov. 14-15 and Nov. 21-22.
• Complete remote training & attain IRS VITA Advanced tax law certification by Dec. 4.
• Observe and support first weekend of in-person volunteer training at North Seattle College on Dec. 5-6, including early arrival for classroom setup.
• Assist with at least two additional volunteer training weekends between Dec. 12-20 and Jan. 9-17.
• Participate in the New Tax Site Manager Pre-Season Workshop on Jan. 18.
• Lead or co-lead tax site orientations between Jan. 19-25.

Phase 2: Tax Site Management

Jan. 19 - Apr. 30

Tax Site Managers will:

• Manage one or more in-person tax sites for at least two shifts each week.
• Coordinate and supervise all stages of the tax preparation process.
• Ensure ongoing compliance with IRS Quality Site Requirements (QSRs).
• Provide leadership and troubleshooting support to volunteers and clients.

Values & Work Environment

Successful Tax Site Managers demonstrate a commitment to community service and economic opportunity and have experience working effectively with people from diverse backgrounds.

This position requires:

• Regular in-person work in community-based settings.
• Adherence to strict client confidentiality, safety, and site security protocols, including locked-door policies when required.

Compensation:

• The hourly rate for this position is $27.68.

Essential Duties:

• Oversee tax return preparation and quality review.
• Coach, support, and motivate volunteers while helping sites meet weekly service goals.
• Provide excellent client service and resolve tax preparation, operational, and customer service issues.
• Ensure clients receive all tax credits and services for which they are eligible.
• Complete timely e-filing of returns and follow up on rejected returns.
• Maintain compliance with IRS tax law, confidentiality, security, and Quality Site Requirements.
• Submit required weekly reports and communicate regularly with Tax Campaign staff.
• Assist volunteers with certification, tax preparation software, case management systems, and technical troubleshooting.
• Escalate complex tax, client, volunteer, or operational issues when appropriate.

Knowledge, Skills, and Abilities:

Required:

• Customer service and team leadership or management experience.
• Strong verbal and written communication skills.
• Ability to communicate effectively in person, by email, and through virtual platforms such as Slack.
• Comfort using technology and ability to coach others through basic technical issues.
• Strong problem-solving skills, attention to detail, flexibility, and adaptability.
• Ability to maintain strict client confidentiality and follow IRS tax law and program requirements.
• Willingness and ability to earn IRS VITA Advanced certification; training is provided

Preferred:

• Experience with VITA or another free tax preparation program.
• Knowledge of individual income tax law or tax preparation.
• Experience supervising, coaching, or supporting volunteers.
• Multilingual skills, particularly Spanish, Vietnamese, Chinese, Russian, Korean, Tagalog, or Amharic.
• Willingness to earn additional VITA certifications, such as Military or Foreign Student.

Education and/or Experience:

High school diploma or equivalent.

Additional Information:

United Way of King County is an exceptional workplace that can provide you with:

• Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.
• Ongoing collaboration with diverse staff and other constituents
• A desirable culture of high-performance expectations and accountability
• Exciting and challenging work
• Opportunities to help solve the community's toughest problems.
• Competitive pay is commensurate with demonstrated successful performance and experience.
• Many other benefits that we are happy to discuss with you.

Application Procedures:

Please click here to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application.

Candidates who apply early will receive priority consideration.

• Applicants MUST apply at the United Way of King County Career Center to be considered for this position. Click here to access the Career Center to apply.*