Pre-identified
Consultant, Tax Services (Tax Reclaims) role:
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Job Title: Consultant – Tax Services (Tax Reclaims)
Department: Tax Services
Reports To: Manager / Senior Manager, Tax Reclaims
Location: hybrid/remote Job Description Summary
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The Tax Business Analyst will be responsible for managing and executing global tax reclaim activities, ensuring accurate, compliant, and timely recovery of withholding taxes for cross-border investments. The role involves coordinating with clients, tax authorities, and internal teams to optimize processes, enhance efficiencies through automation, and ensure compliance with international tax regulations.
Candidate will support the end-to-end tax reclaim lifecycle, including processing, tracking, investigation, reporting, and process improvement. Depending on experience, the role may focus more on business analysis, requirements gathering, and support.
Job Description
The Tax Business Analyst will analyze client data to identify eligible withholding tax reclaims and prepare applications with custodians and tax authorities in accordance with applicable treaties and local requirements. The individual will oversee the full reclaim lifecycle—documentation, submission, tracking, and resolution—while maintaining accurate reporting and client communication.
Depending on experience the individual may work closely with operations, tax specialists, technology teams, and external stakeholders to analyze business processes, identify improvement opportunities, and support the delivery of solutions that enhance the efficiency, accuracy, and compliance of tax reclaim processes.
Key Responsibilities:
• Tax Reclaim Processing:
Prepare and submit withholding tax reclaim applications in accordance with double taxation treaties and local tax authority requirements.
• Documentation Management:
Collect, review, and manage all necessary documentation (such as certificates of residence, power of attorney, and account statements) to support reclaim submissions.
• Client Support:
Coordinate with clients and internal stakeholders to ensure timely collection of required information and documentation.
• Data Analysis & Reporting:
Analyze income and withholding data to identify reclaim opportunities; prepare summary reports and maintain accurate records of claim status and outcomes.
• Compliance Monitoring:
Ensure that all reclaims are processed in accordance with applicable tax regulations, market standards, and client-specific agreements.
• Process Improvement:
Identify opportunities for process efficiencies, automation, and quality enhancements in the tax reclaim process.
Gather documents, and clarify business requirements relating to tax reclaim processes, controls, and systems. Prepare process maps, business requirement documents, user stories, and functional specifications as needed and work with stakeholders across operations, tax, technology, and change teams to deliver improvements.
• Stakeholder Coordination:
Liaise with tax authorities, custodians, agents, and internal teams (Operations, Legal, Client Service) to resolve issues and monitor progress or work with stakeholders across operations, tax, technology, and change teams to deliver improvements.
• Knowledge Maintenance:
Stay informed about changes in global tax laws, treaties, and tax authority procedures that may impact reclaim processes
Qualifications & Experience:
• Bachelor's degree in Accounting, Finance, Economics, or Business.
• 3–7 years of relevant experience in tax reclaims, international tax, related advisory roles focused on withholding tax reclaims or global tax compliance.
• Experience with financial instruments, corporate actions, or asset servicing is advantageous.
• Prior experience with large financial institutions, asset managers, or international tax authorities is an asset.
• Exposure to tax reclaim systems or tools preferred.
• Experience with APIs and system integrations to enable smooth data flow across platforms.
• Knowledge of Agile and Scrum methodologies, with the ability to work effectively in iterative development environments and support collaborative project delivery.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Capable of managing multiple client portfolios and meeting tight deadlines.
Additional Job Description
Preferred Qualifications:
• Experience working with global financial institutions, asset managers, or multinational corporations.
• Familiarity with reclaim processes across multiple jurisdictions, especially EMEA or US ADR/GDR markets.
• Experience with financial instruments, corporate actions, or asset servicing is advantageous.
• Strong understanding of withholding tax regulations, double taxation treaties, tax reclaim, relief at source or related tax operations processes.
• Familiarity with documenting business requirement, process mapping, workflow tools, and reporting tools.
• Experience with SQL, Power BI, Visio, JIRA, or similar tools is an advantage for BA-oriented candidates.
Skills and Competencies:
• Technical Expertise: Understanding of international tax treaties, withholding tax principles, and reclaim processes.
• Analytical Ability: Strong data analysis, reconciliation, and problem-solving skills.
• Attention to Detail: High accuracy in preparing documentation and data submissions.
• Communication: Clear written and verbal communication skills for dealing with clients, tax authorities, and internal teams.
• Organization: Strong ability to manage multiple reclaims and deadlines simultaneously.
• Systems Proficiency: MS Excel, tax operations systems, document management and reporting tools, SQL, Power BI, Visio, JIRA
• Client Focus: Commitment to delivering efficient and compliant reclaim outcomes for clients.
• Adaptability: Ability to work effectively in a dynamic, evolving regulatory and operational environment.