Tax Operations Business Analyst

Help shape smarter, faster operations through data and automation. In this role, you will turn complex information into clear insights and practical improvements that make a measurable difference. You will work in a collaborative environment where your ideas, initiative, and problem-solving skills are valued. If you enjoy partnering across teams to drive change, this is a strong opportunity to grow your career.

As a Business Analysis Associate in the Tax Documentation Operations team, you will analyze complex data and help deliver automation and process improvements that strengthen operational outcomes. You will partner with cross-functional stakeholders to align priorities, support key initiatives, and improve the client experience. You will contribute to planning and execution, using sound judgment to manage risks and handle complex situations.

Job responsibilities

• Analyze complex data sets from multiple sources to identify patterns and deliver clear, actionable reporting
• Design and support automation opportunities to streamline workflows and improve operational efficiency
• Coordinate with cross-functional teams to align goals, share knowledge, and support delivery of initiatives
• Evaluate options and risks to support decision-making that improves departmental outcomes
• Coach and support team members to promote ownership, accountability, and timely delivery

Required qualifications, capabilities and skills

• 3 years of experience performing data analysis, including identifying patterns and producing insights through reporting
• Experience designing, developing, or implementing automation solutions and process improvements
• Experience collaborating with cross-functional stakeholders to deliver shared outcomes
• Experience assessing operational risks, evaluating trade-offs, and supporting decisions with data and context
• Experience coaching, mentoring, or delegating work to support team execution and development
• Experience providing quality service through clear, timely, and professional communication
• Knowledge of the software delivery lifecycle and experience working with industry-standard delivery methodologies

Preferred qualifications, capabilities and skills

• Experience using artificial intelligence tools to enhance analysis, identify trends, and support decision-making
• Experience implementing automation solutions to streamline business processes and improve efficiency
• Experience applying customer service and conflict management skills to address stakeholder needs and resolve issues
• Experience writing clear, effective prompts or instructions to guide analysis and improve consistency of outputs
• Experience contributing to a collaborative team environment by sharing knowledge and supporting team initiatives
• Experience supporting technology or process release management using common software applications and digital platforms

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans