TAX CLERK (SR-12) [1 vacancy]

TAX CLERK (SR-12) [1 vacancy]

Salary

$3,748.00 Monthly

Location

Oahu, HI

Job Type

Full-Time Permanent

Job Number

094267

Department

Department of Budget & Fiscal Services

Division

Real Property Assessment

Opening Date

10/25/2026

Closing Date

10/31/2026 11:59 PM Hawaii

• Description
• Benefits
• Questions

Position Information

Make a difference, one tax appeal at a time!

Start your rewarding career with the City and County of Honolulu today!

Ready to help taxpayers navigate the appeal process? The Department of Budget and Fiscal Services (BFS), Real Property Assessment Division is looking for a reliable Tax Clerk! This full-time, permanent role, located in Honolulu, involves coordinating tax appeal hearings, assisting taxpayers with appeals, and maintaining appeal records while serving as a liaison between the Board of Review and the Real Property Assessment Division.

What You Will Do

• Coordinate Board of Review hearings by scheduling hearings, preparing meeting notices, arranging equipment, and ensuring Board members and appellants are notified.
• Assist taxpayers with appeals by answering inquiries, explaining appeal laws and procedures, and helping taxpayers file appeals.
• Review and process appeals by checking submissions for accuracy, verifying deadlines and grounds for appeal, and organizing supporting evidence.
• Maintain appeal records and assessment data by updating computer systems, recording Board decisions, processing filing fee refunds, and keeping records current.
• Prepare hearing and legal documents by drafting hearing notices, decision letters, agendas, annual reports, and Tax Appeal Court documents.
• Coordinate Board member requirements by arranging training, tracking required compliance, and maintaining payroll and reimbursement records.
• Perform other related duties as needed.

Special Working Conditions

• Work schedule is Monday to Friday from 7:45 a.m. until 4:30 p.m.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.

Apply today and take the first step toward a lasting career!

Additional Job Information

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e-mail notices;
• check your spam folders; and
• add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At the time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:

Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:

• Three (3) years of clerical experience,
• One (1) year of which shall have been in a tax field where familiarity with tax laws, rules, regulations and procedures was involved.

Substitution: College education may substitute on a year-for-year basis for the general clerical experience requirement. There is no substitution for the one year of tax-related clerical experience.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Must be able to:

• Understand assessment and appraisal terminology and procedures.
• Follow office practices and procedures, including filing and maintaining records.
• Understand, explain, and apply pertinent aspects of real property tax laws, rules, regulations, and procedures.
• Perform arithmetic computations and compute tax liabilities, penalties, and interest, as applicable.
• Deal tactfully and effectively with the public.

Examination Process

If you qualify for the position, your name will be eligible for consideration for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.

What are the benefits of being a City Employee?

• • Vacation: Employees may earn up to 21 days per year.
• • Sick Leave: Employees may earn up to 21 days per year.
• • Holidays: 13 days a year; 14 days during election years.
• • Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
• • Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
• • Group Life Insurance: No cost for eligible employees.
• • Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.
• • Retirement Plan: The Employees Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
• • Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
• • Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
• • Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
• • Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
• • Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

To view additional information, please visit our Benefits of City Employment page.

• All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.

01

APPLICATION GUIDELINES & INSTRUCTIONS

When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.

Please do not submit resumes in place of completing any of these sections.

List each work experience separately, do not combine jobs. For example, if youve held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).

In general (unless otherwise specified on the job posting), the following criteria is utilized for evaluation of the Minimum Qualification Requirements:

• Substitute, temporary assignment, internship or volunteer experience requires an official letter of verification from your supervisor and/or Human Resources department. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

• Concurrent or overlapping experiences and/or education will NOT be double credited.

• Professional experience refers to work that generally involves independent critical thinking, solving complex, non-routine problems, preparing reports, and interpreting and applying technical information.

• Most work experience as an intern will NOT be creditable as equivalent to professional experience.

• Calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Hours worked in excess of 40 hours/week will not be extra credited.

• Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience.

• Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, NOT one and a half years.

• All requirements for the position must be met at the time of application or by the closing date of the recruitment.

Possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Any information you submit is subject to verification. Supporting documents must be either electronically attached to your application or submitted to our office at: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Documents should be identified by job title and recruitment number.

If you previously submitted education documents (e.g., transcripts, diploma, etc.) to our office, for most cases you are not required to resubmit them. Supporting documents with an expiration period (e.g., drivers license, Department of Transportation medical certificate, etc.) will need to be submitted with each application to verify possession of a current license or certificate at the time specified on the job posting.

• I certify that I have read and understand the above statements.

02

EDUCATION REQUIREMENT

Equivalent to graduation from high school.

Select the ONE statement that describes your high school education:

• I graduated from high school.
• I received a high school equivalent diploma (e.g., GED diploma).
• I have not graduated from high school and do not have a high school equivalent diploma; however, I have work experience that I feel demonstrates my ability to perform the essential functions of the job.
• I have not graduated from high school, have not received a high school equivalent diploma, and do not have work experience that demonstrates my ability to perform the essential functions of the job.

03

EXPERIENCE REQUIREMENT

The Tax Clerk position requires three (3) years of clerical experience, one (1) of which shall have been in a tax field where familiarity with tax laws, rules, regulations and procedures was involved.

Do you meet the experience requirement?

• Yes
• No

04

CLERICAL

Describe your clerical experience.

(If you do not have experience in this area, indicate "None.")

05

TAX FIELD

Describe your clerical experience in a tax field where familiarity with tax laws, rules, regulations and procedures was involved.

Include the following in your explanation:

• The specific position(s) listed in the Work Experience section of your application where you gained this experience,
• The types of clerical duties you performed involving tax laws, rules, regulations, or procedures,
• The specific tax laws, rules, regulations, or procedures you used or applied in performing your duties,
• How you used this knowledge in your work, such as processing tax-related documents, reviewing records, answering inquiries, or explaining tax requirements, and
• The approximate number of hours per week you spent performing these duties.

(If you do not have experience in this area, indicate "None.")

06

SUBSTITUTION

College education may substitute on a year-for-year basis for the general clerical experience requirement. There is no substitution for the one year of tax-related clerical experience.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

If you meet the education substitution requirement, list below:

• The name of the college/university you attended,

• The location of the college/university,

• The specific degree and major area of study you completed.

• The amount of accounting credits you completed.

Example 1: University of Hawaii at Manoa, Bachelor of Science in Sociology, pending graduation May 16, 2026, 6 accounting credits.

Example 2: University of Nevada, Las Vegas, Bachelor of Science in Accounting, 12 accounting credits.

Required Question

Employer City and County of Honolulu

Address 650 South King Street, 10th Floor

Honolulu, Hawaii, 96813

Phone (808) 768-8536

Website https://www.honolulu.gov/dhr/