Audiovisual, Background Investigation, BeOS Operating System, Billing, Catering Services, Communication Skills, Conferences, Continuous Improvement, Customer Relations, Delphi, Detail Oriented, Develop and Maintain Customers, Event Management, Fair Credit Reporting Act (FCRA), Food and Beverage Industry, Hospitality and Tourism, Hotel Management, Hotel Management Software, Housekeeping/Cleaning, Interpersonal Skills, Investigative Reports, Logistics Management, Maintain Compliance, Multitasking, Organizational Skills, Problem Solving Skills, Reconciliation, Safety Standards, Sales Closing Skills, State Laws and Regulations
LOCATION
Chicago, IL
POSTED
7 days ago
We are a dynamic and growing workforce solutions partner specializing in task force assignments within the hospitality industry and beyond. We collaborate with hotels, resorts, and other businesses nationwide to deliver expert-level interim and long-term support. While much of our work involves travel-based roles, we also offer local assignments for those seeking opportunities closer to home.
Join our Task Force team and bring your experience nationwide! We're looking for passionate, adaptable individuals who are eager to grow, travel, or stay local and be part of something exciting. We cover all travel expenses for qualifying roles, so all you need to bring is your talent and a great attitude.
Job Summary:
The Convention Services Manager oversees all aspects of group events hosted at the hotel, from initial planning through post-event follow-up. This role serves as the primary liaison between clients and hotel departments to ensure seamless execution of meetings, conferences, and special events while delivering exceptional guest satisfaction.
Key Responsibilities:
Act as the main point of contact for clients after contracts are signed, ensuring all event details are executed according to specifications
Coordinate with internal departments (banquets, catering, front office, housekeeping, AV, etc.) to deliver successful events
Plan and manage event logistics including room setups, food and beverage arrangements, schedules, and special requests
Conduct pre-convention meetings and site inspections with clients
Prepare and distribute Banquet Event Orders (BEOs) and ensure all departments are informed of event requirements
Monitor event execution on-site and resolve issues in real time
Maintain strong client relationships to encourage repeat business and referrals
Ensure compliance with hotel policies, safety standards, and contractual agreements
Review billing accuracy and assist with post-event financial reconciliation
Gather feedback and evaluate event success for continuous improvement
Qualifications:
Experience in hotel event planning, convention services, or catering management
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Problem-solving skills with the ability to work under pressure
Knowledge of event management software and hotel systems
Attention to detail and commitment to high service standards
Delphi experience is required
HMS system experience required
Why Join Us?
We pay for your travel
Work in unique locations across the U.S.
Gain diverse experience and expand your network
Be part of a supportive, high-energy team that's as passionate as you are
If you're ready to elevate your career while exploring new places, we want to hear from you.
I understand that Bridge Point may conduct background checks and/or obtain consumer and investigative reports in connection with my application or employment, as permitted by the Fair Credit Reporting Act (FCRA) and applicable state laws. These reports may include information about my criminal history, employment, education, driving record, and other job-related data. I authorize the Company and its agents to obtain and use such reports and understand that I will receive a separate FCRA disclosure and authorization form. I also understand that employment may be contingent on passing a drug and/or alcohol test, and if applicable, I consent to the release of prior DOT-regulated drug and alcohol test results in accordance with 49 CFR Part 40.25. I release the Company and its agents from liability for the lawful use of this information and understand that this is not a contract of employment, and that if hired, my employment will be at-will unless otherwise stated in writing