Talent Acquisition Manager, RPO (Charlotte, NC)

Effectively manage RPO operations within the defined cluster, ensuring quality assurance on day-to-day recruitment activities and attainment of deliverables in line with KPIs and SLA's. Effectively manage stakeholders, build and maintain trust and credibility with key client and internal stakeholders, ensuring expectation setting and clear communication channels.

About Us

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.

Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Rewards and Benefits

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Job description

The Role

Korn Ferry is seeking a Talent Acquisition Manager to support our RPO client in Charlotte, NC. As an RPO Talent Acquisition Manager, you will be responsible for strategic and operational management of recruitment solutions in a cluster of countries within the region (NAM and LatAM). You will lead a delivery team of Sr. Recruiters, Recruiters and Recruitment Coordinators. You will drive client and recruitment best practices within your cluster in addition to meeting and exceeding performance and financial targets. You will also work closely with your specialist colleagues (D&I, Reporting, CI etc.) to ensure a clear strategic and operational plan is executed within your cluster to achieve the overall recruitment delivery success and client objectives.

This is a hybrid role requiring onsite presence at the client's Charlotte, NC location 2-3 days per week.

Key Responsibilities:

• Effectively manage RPO operations within the defined cluster, ensuring quality assurance on day-to-day recruitment activities and attainment of deliverables in line with KPIs and SLA's
• Provide leadership to both onsite and remote workforce across the defined cluster
• Effectively manage stakeholders, build and maintain trust and credibility with key client and internal stakeholders, ensuring expectation setting and clear communication channels
• Maintain awareness of creative sourcing strategies and work closely with the team to develop the best approach for the client
• Act as the initial point of escalation for service delivery related issues in the cluster
• Continually seek opportunities to increase customer satisfaction
• Proactively identify opportunities for continuous improvement and efficiencies in solution execution and make constructive suggestions for change
• Collaborate with specialist colleagues to ensure a clear strategic and operational plan is executed within the cluster
• Prepare and actively participate in client reviews & performance and insights client presentations
• Advise client on market trends, best practices and opportunities for improvement and/or corrective action

Skills & Experience:

• 5-10 years of relevant leadership experience in talent acquisition
• Proven track record of senior leadership within talent acquisition and client management within an RPO environment
• International recruitment experience and knowledge
• Proven success of leading teams and KPI/SLA achievement
• Strong Stakeholder management, influencing and negotiation skills
• Exceptional communication, interpersonal, teamwork and organizational skills with the ability to interact effectively at all levels and across diverse cultures
• Self-motivated along with the ability to respond quickly to client requests
• Willingness to adapt to new processes and effectively deal with changes
• Fluency to business proficiency level (both oral and written) in English
• IT proficiency, specifically Excel and PowerPoint
• High School Diploma Required, Bachelor's degree preferred

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Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.

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Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

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Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

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Background Check Disclaimer

The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications

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