Title: Talent Acquisition Coordinator; Operations and Innovation
Number of Positions Needed: 2
Length of Initial Contract: 1 year based on performance and business needs
Location: AP 32 Hybrid Onsite Schedule (Onsite Tuesday/Wednesday/Thursday)
Reason for Request
Backfill, current employees are moving to another role on the TA O&I team.
Daily Work Schedule Expectations
Standard business hours in CST time zone
Number of Interviews and Interviewees?
1- 2 Interviews
2 - 3 Interviewers
Top 3-5 Skills:
Technical Troubleshooting & Problem Solving
Talent Acquisition Systems Support (ATS/CRM)
Case Management & Issue Resolution
Data Accuracy & Operational Execution
Process Documentation & Continuous Improvement
This role supports the Global Talent Acquisition organization by providing operational and technical support across Talent Acquisition systems and processes. The position is responsible for managing support requests, executing requisition assignments, troubleshooting ATS and CRM issues, and ensuring the accurate and timely resolution of operational and technical inquiries.
Working closely with Talent Acquisition Operations, system administrators, and technology teams, this role investigates system and process issues, maintains operational documentation, and ensures efficient and consistent execution across Talent Acquisition technologies. The role also contributes to operational excellence by identifying recurring issues and opportunities to improve processes, data quality, and system effectiveness.
Key Responsibilities
Manage Talent Acquisition support requests, troubleshooting, escalations, and resolution.
Execute requisition assignments, user access requests, data updates, and other system transactions across Talent Acquisition platforms.
Troubleshoot ATS, CRM, and recruiting technology issues and partner with technology teams and vendors to resolve complex requests.
Investigate and resolve system, workflow, and data-related issues while ensuring adherence to established processes and service-level expectations.
Create and maintain knowledge articles, standard operating procedures, and support documentation.
Monitor support trends and identify opportunities for process improvements and operational efficiencies.
Ensure data integrity, compliance, and accuracy across Talent Acquisition systems.
Requirements:
Bachelor's degree required.
2+ years of experience supporting systems, operations, Talent Acquisition, HR, or related business processes.
Experience working with enterprise platforms such as ATS, CRM, ServiceNow, Workday, SmartRecruiters, or similar technologies.
Experience managing system transactions, support requests, or operational workflows in a high-volume environment.
Strong troubleshooting and problem-solving skills with the ability to investigate and resolve system and process-related issues.
Strong attention to detail and commitment to data accuracy.
Ability to manage multiple priorities while meeting service-level expectations.
Strong written and verbal communication skills.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.