JOB SUMMARY:
The Floor Supervisor shall be responsible for the Games Protection and overall operation of all Table Games and Floor Personnel in assigned area. Floor Supervisors must adhere to the Table Games Department policies and procedure. All functions are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Shall be responsible for the accountability of the chips, cards, and all gaming equipment for each designated area by maintaining a proper log.
- Shall evaluate and monitor the Table Games Dealers and Supervisors for efficiency while they are performing their daily job duties. The Supervisor must ensure that all Personnel are in compliance with Table Games Procedures and Internal Controls.
- Shall specifically be in charge of the Table Games Supervisors/Dealers for Disciplinary actions, upward mobility recommendations and enforcement.
- Shall monitor all Table fills/credit request.
- Shall monitor cash and chip transactions between dealers and patrons and ensure that they are at the highest integrity at all times
- Shall monitor all unusual activity between Floor Personnel and patrons for possible collusion and relay such information to the proper levels.
- Shall communicate all suspicious play and activity of all patrons who are participating in defrauding SCR in a timely manner.
- Shall assist the Security Department and Shift Manager in warning or ejecting persons from the Table Games who are causing a disturbance.
- Shall attend all games protection education and other company directed training when it is deemed necessary by management.
- Shall maintain accurate attendance records for all subordinates in an accurate and consistent manner.
- Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, while maintaining a professional work environment with supervisors and staff.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Attend all necessary training and meetings. Evaluate employee performance and provide feedback to the Table Games Shift Manager.
- Shall comply with all Title 31 requirements.
- Assist in other projects, as directed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule.
- At all times acts as a role model and always presents oneself as a credit to Saracen Casino Resort and the Table Games Department.
- Ensures that all Purchasing staff provide exceptional guest service to both internal and external guests by exhibiting Saracen’s READY standards
QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must be a minimum of 21 years of age or older upon employment.
- High school diploma or equivalent required.
- Candidate shall preferably have at least three (2) years’ experience as a full time Floor Supervisor, or Dual Rate Floor Supervisor, or a combination of both.
- Candidate shall have at least three (3) years Table Games experience in all games offered at SCR. Games are BJ, MB and all carnival games. Applicants must have the ability to become proficient in all games offered in the table games department within 90 days.
- Candidate shall have previous supervisory experience in order to effectively motivate and direct the work of other personnel.
- Must possess excellent communication skills.
- Must have the ability to deal effectively and interact well with all Guests and Employees.
- Must have strong communication skills when dealing with other departments as it pertains to the Table Games Department.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to SCR standards.
- Must be able to obtain and maintain a valid gaming license.
- Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening.
Physical Requirements and Work Environment Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
- Respond to visual and oral cues.
- Able to work in fast-paced stressful environment.
- Able to lift up to 25 pounds and carry up to 15 pounds.
- Able to stand for prolonged periods (approx. 2 to 3 hours).
- Able to bend, reach, twist, and grip items while working at assigned table.
- Operate in a mentally and physically stressful situation.
SAFETY SENSITIVE POSITION
This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.
Saracen Safety
• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."
Here's a breakdown of what this means:
- Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
- Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
- Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.
Adhere to and promote the following:
READY STANDARDS
- R - Recognize
- E - Engage
- A - Appreciate
- D - Deliver
- Y - Yes, We Can!
Saracen Casino Resort is an Equal Opportunity Employer.