Table Games Shift Manager

SUMMARY: 

Responsible for ensuring all operations of casino table games and employee performances are in compliance with policy and procedure, and mission and objectives, and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Assumes all responsibilities of the gaming floor ensuring all policies and procedures and gaming regulations are adhered to and consistently followed.
• Ensures a maximum level of service and satisfaction throughout the table games department is achieved and maintained.
• Approves all opening and closing of games, holding overtime and calling in additional help as needed, due to volume of business and guest needs.
• Assumes responsibility for the general management of the casino floor on assigned shift, ensuring table games are efficiently operating in compliance with policies and procedures and the gaming regulations.
• Maintains security of all areas, makes on-the-scene operating decisions and grants approvals as needed, resolves problems and situations as they arise in the pit.
• Approves large credit, over limits, large check cashing, and hotel, dining and limo comps, may approve large pay outs, if necessary.
• Ensures compliance with gaming regulations, policies and procedures, gaming procedures and guest service standards, enforces adherence to all federal regulations.
• Reviews recommendations and makes final decisions, to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all table game employees in a fair and equitable manner.
• Greets and welcomes guests on the casino floor establishing rapport, and providing complimentary amenities based upon specific casino guidelines for levels of play.
• Monitors any big action, informs security of noteworthy, suspicious or unusual activities.
• Ensures all inventory supplies are maintained and ensures the security of distributing cards, dice, etc., is in accordance with gaming regulations.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all Assistant Shift Managers and technicians; indirectly supervises all other table games employees.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma with five to seven years experience in casino operations required.  Minimum of four years experience as a Dual-rate Table Games Manager or above required. 

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos.  Ability to respond to inquiries from employees or guests.  Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.  

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear.  The employee frequently is required to stand and walk.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.  A casino environment is typically smoky.