Table Games Floor Supervisor Category:Casino/Gaming
Status: Non-Exempt
Reports To: Table Games Manager and Director of Casino Operations Job Description The Table Games Floor Supervisor at Ellis Island Casino plays a vital leadership role in the smooth and professional operation of the casino floor. The Table Games Floor is responsible for supervising table game activity, managing dealer performance, and enforcing regulatory compliance, all while maintaining the high-energy, friendly atmosphere that defines the Ellis Island Casino gaming floor. The ideal candidate is passionate about guest service, skilled in table game operations, and has a proven track record of leading with confidence and integrity. Benefits - Medical
- Dental
- Basic Life Insurance (included with the dental plan)
- Vision
- Short-term Disability
- Combo plan covering accidents, hospitalizations, and critical illnesses
- Paid time off
- Eligibility to participate in a 401(k)-retirement plan
Location In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required). Responsibilities - Supervise assigned table games to ensure accurate dealing, adherence to policies, and regulatory compliance.
- Monitor dealer performance and game pace; provide coaching, correction, and support as needed.
- Deliver outstanding guest service by interacting with players, resolving disputes professionally, and enhancing the overall table games experience.
- Ensure compliance with Nevada Gaming Control Board regulations, internal controls, and Title 31 procedures.
- Schedule and rotate dealers efficiently while maintaining proper coverage and break schedules.
- Identify and respond to suspicious behavior or potential game integrity issues, escalating concerns when appropriate.
- Collaborate with surveillance, security, and other departments to maintain a safe and secure gaming floor.
- Maintain a visible presence on the floor, setting the tone for professionalism, teamwork, and guest engagement.
Skills / Experience - Must be at least 21 years of age or older.
- A high school diploma or equivalent is required; additional training or certification in gaming operations or hospitality is a plus.
- At least of 2 years of experience as a Table Games Supervisor or Dual Rate Dealer with supervisory duties.
- Proven leadership abilities with a track record of effectively managing diverse teams in a fast-paced, high-volume gaming environment.
- Comprehensive knowledge of core games including blackjack, roulette, and craps, plus proficiency in at least one specialty game.
- Strong understanding of Nevada Gaming Control Board regulations, Title 31 compliance, and casino internal controls.
- Exceptional communication, conflict resolution, and interpersonal skills, with a strong focus on guest satisfaction and team collaboration.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays, as business needs dictate.
- Must possess or be able to obtain and maintain a valid Nevada Gaming Registration Card.
- Must be able to submit to and pass a background check and drug test.
Physical Requirements - Ability to stand and walk for extended periods of time throughout the casino and property.
- Must be able to move throughout all areas of the property, including back-of-house and public areas.
- Use of standard office equipment such as computers, phones, printers, and radios as needed.
- The noise level in the work environment is usually moderate.
- Occasionally exposed to outside weather conditions and varying temperature conditions.
- Ability to lift, carry, push, or pull up to 25 pounds as necessary.
This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs. Core Values - Service - Personalized, warm, and consistent exceptional customer service.
- Value - Committed to deliver quality products for affordable prices.
- Growth - Promote personal development and professional growth for all team members.
- Family - Foster a family-like environment with guests and team members alike.
- Passion - Work with passion and enthusiasm every day.
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