Systems Support Specialist

Position Summary

We are seeking an experienced Systems Support Specialist to join our team on a contract basis. In this role, you will provide critical technical support, troubleshoot system issues, and ensure seamless operational workflows. The ideal candidate has a strong background in IT support, hardware/software troubleshooting, and end-user assistance.

• Job Title: Systems Support

• Job Class: Information Technology

• Location: Orlando, FL (Telework Full-Time / Remote options available per project specifications)

• Pay Rate & Compensation Information

• Pay Rate Range: $41.00-$76.00 per hour (Dependent upon exact technical alignment and years of experience)

• Overtime Status: Non-Exempt (OT paid at 1.5x for hours worked over standard threshold per 4/10 schedule guidelines)

• Desired Start Date: November 30, 2026

• Estimated End Date: February 18, 2028

• Work Schedule: 4/10-A

• Opportunity for FTE Hire: Yes

Key Responsibilities

• Provide tier-1 through tier-3 technical support for internal systems, software applications, and hardware infrastructure.

• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues efficiently.

• Document, track, and monitor support tickets through resolution utilizing standard helpdesk management frameworks.

• Assist with user onboarding, account provisioning, permission management, and hardware configuration.

• Collaborate with engineering and network administration teams to escalate complex issues and implement permanent fixes.

• Ensure data security compliance and maintain high standards of operational integrity across enterprise systems.

Skills Matrix