Systems Support Specialist

Position Details

Position Information

Recruitment/Posting Title Systems Support Specialist Job Category URA-AFT Administrative Department UFA Systems, Operations & Supp Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Finance and Administration (UFA) advances Rutgers' strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university's financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers' standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit https://finance.rutgers.edu/.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Systems Support Specialist to support business and technology projects and programs within University Finance and Administration (UFA). Reporting to the Director of Systems, Operations, and Support (SOS), this role plays a crucial part in leading procurement-focused initiatives, conducting business and technical analysis, documenting functional requirements, designing optimized process workflows, and driving end-to-end project implementation. The position directly supports operations managed by SOS for University Procurement Services. Additionally, the incumbent conducts targeted research and gathers industry best practices to enhance efficiency, data integrity, and automation across various functional areas within procurement operations.

Among the key duties of this position are the following:

• Leads and supports procurement-focused business and technical initiatives primarily in but not necessarily limited to Procurement, through all phases of the project lifecycle from project charter and requirements through user acceptance testing (UAT), deployment, and post-implementation support, ensuring alignment with University Procurement Services priorities and objectives.
• Manages recurring procurement processes and operational programs by coordinating stakeholder alignment, monitoring timelines, resolving process and systemic issues, and tracking key operational metrics to drive continuous process improvement.
• Partners with business stakeholders, technical teams, and external vendors to conduct discovery workshops, analyze complex business needs, and translate them into actionable functional requirement specifications that support new business capabilities, compliance, and efficiency.
• Develops and maintains comprehensive project documentation, business process maps, and clear campus-user communications to ensure seamless knowledge transfer, reliable system execution, and strong stakeholder alignment.
• Conducts targeted research, data analysis, and benchmarking of procurement industry trends, supply chain best practices, and emerging technologies to support business decision-making and innovation.

FLSA Exempt Grade 05 Salary Details Starting salary will be commensurate with qualifications and experience, up to a maximum hiring salary of $81,360 Minimum Salary 68278.480 Mid Range Salary 84393.980 Maximum Salary 100509.480 Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours Standard Hours 37.50 Daily Work Shift Day Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Union Description URA-AFT Administrative Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor's degree or an equivalent combination of education and experience.
• Two (2) years of experience in a business analysis role supporting procurement or supply chain operations.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Experience in finance and administration, and/or procurement business functions.
• Strong analytical skills to identify problems, gaps, and process improvement opportunities.
• Knowledge of project management methodologies across the full lifecycle of business and technical initiatives.
• Strong organizational and planning skills with attention to detail and ability to work in a team environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple concurrent tasks and initiatives.
• Ability to work collaboratively, troubleshoot issues, and develop solutions within established procedures.

Preferred Qualifications

• Experience in a higher education environment supporting business and technical operations.
• Strong Microsoft Office skills, particularly Excel, PowerPoint and SharePoint.
• Experience working with data and developing reports and analysis.
• Lean Six Sigma experience.

Equipment Utilized

• Enterprise platforms (Jaggaer/RU-Marketplace, Oracle Cloud, ServiceNow), JIRA, Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint), and standard functional documentation templates

Physical Demands and Work Environment

• Ability to travel to the main office.

Special Conditions

• This position may be eligible for a hybrid work arrangement, subject to approval and operational needs. A regular on-site presence of at least three (3) days per week is required, with additional on-site days as needed. Employees approved for a hybrid work arrangement must reside in NJ, NY, PA or DE and be within a commutable distance of the university.

Posting Details

Posting Number 26ST1801 Posting Open Date 09/25/2026 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Off Campus City Piscataway State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a Bachelor's degree or an equivalent combination of education and experience?

• Yes

• No

• • Do you have at least two (2) years of experience in a business analysis role supporting procurement or supply chain operations?

• Yes

• No

• • Will you now or in the future require Rutgers University to sponsor you for employment authorization to work in the United States?

• Yes

• No

• • Are you able to work a hybrid schedule with a minimum of three days per week on campus in person, with any remote work performed only from NJ, NY, PA, or DE?

• Yes

• No

• • Do you have professional experience gathering and documenting business/functional requirements and supporting system testing (including UAT) and implementation?

• Yes

• No

• • Do you have professional experience supporting, administering, configuring, implementing, or enhancing Jaggaer or a comparable enterprise eProcurement platform?

• Yes

• No

• • Describe your professional experience with Jaggaer or another enterprise eProcurement platform.

(Open Ended Question)

• • Are you currently a member of URA-AFT?
• Yes
• No

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter/Letter of Application

Optional Documents

• List of Professional References (contact Info)