Systems Support Specialist

Systems Support Specialist

Salary

$47,840.00 - $72,238.40 Annually

Location

400 Charles Zahn, Jr. Drive, Corpus Christi, TX

Job Type

Full-time

Job Number

2026-00568

Department

IT

Opening Date

10/16/2026

Closing Date

11/6/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Summary

Hiring Range: $47,840.00 - $63,030.24/Year. It is anticipated the hiring rate offered will be +/- the midpoint range depending on qualifications.

Port Corpus Christi Authority (PCCA) is currently seeking a dynamic professional to join our team! This position will be responsible for supporting PCCA staff and provisioning, installing, configuring, operating, and maintaining systems hardware/software and related infrastructure. Systems Support Specialist functions contain all PCCA computer systems, policies, and procedures while providing support to the IT Operations Supervisor.

ESSENTIAL FUNCTIONS

• Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
• Escalates incidents to the appropriate IT operations resources in accordance with established procedures
• Supports and maintains Active Directory account management through the onboarding & offboarding employee lifecycles
• Supports, modifies, and troubleshoots Group Policy Objects
• Assigns permissions to file shares and objects within Active Directory
• Maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
• Provides guidance and work leadership to staff members
• Pro-actively troubleshoots potential problems and resolves
• Maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
• Trains end-users on the use of systems as it pertains to their job
• Installs new software releases and installs new hardware when upgrades are required
• Documents best practices and technical documentation
• Identifies methods, solutions, and project leadership to provide a high level of service to customers
• Tracks and maintains IT assets (logical and physical) in accordance with IT operations policies and procedures
• Performs related duties as assigned
• Drives vehicle as necessary to complete assigned tasks and works required hours/shifts necessary to fulfill facility objectives
• CPR certified or the ability to become CPR certified within the first year of employment
• Tier 2 status designation

CANDIDATE PROFILE

The preferred candidate for this position should be an organized, thorough, and disciplined individual with a focus on maintaining optimal integrity in support of the PCCA. They must possess the following:

EDUCATION & CREDENTIALS

• High school diploma or equivalent
• Minimum two years formal education from an accredited college or university (Bachelor's degree in a technical major, such as Computer Science or Engineering) preferred
• A+, Security+ certification preferred
• Ability to obtain and maintain a Transportation Worker Identification Credential (TWIC) during course of employment
• Valid driver's license

EXPERIENCE & JOB KNOWLEDGE

• A minimum of five years with Active Directory, Windows OS, Office, remote client access utilities, WAN, LAN, wireless communications, VPN
• Proven experience with Desktop administration and SQL database systems and the ability to operate standard office equipment

TECHNICAL SKILLS

• Ability to fit well within an energetic and dedicated team and to effectively train end users on applications
• Ability to define issues, perform research, evaluate alternatives and develop successful conclusions and recommendations
• Effective collaboration, partnership and problem-solving skills and a history of creating effective working relationships
• Excellent interpersonal communication skills both verbal and written utilizing correct English including spelling, grammar and punctuation
• Ability to work well within deadlines, set priorities, take initiative, exercise sound independent judgment, handle multiple projects and ever-changing priorities
• Strong analytical and organizational skills, with solid customer service orientation
• Detail-oriented team member and self-starter capable of independent work and creative teamwork
• Proficiency with personal computers, including word processing and spreadsheet applications; Understanding of basic functions of video systems, microwave communications, radio communications, radar systems, and automatic identification systems
• Proficiency in MS Office, including Word and Excel, Outlook and other related applications
• Ability to understand, interpret, and apply all PCCA policies, promotes and adheres to the SEAPORT values, state/federal laws
• Maintain good employee relations and encourages and fosters a helpful environment where teamwork prevails. Assists senior management and office staff where appropriate

ESSENTIAL PHYSICAL JOB FUNCTIONS

• Ability to perform essential job functions, including but not limited to frequent standing, walking, sitting, speaking or hearing, typing and occasional reaching, stooping, kneeling, lifting and/or moving up to 50 pounds with or without reasonable accommodation
• Must be able to walk and stand on level and/or inclined, climb stairs, ramps, ladders and work stands. Must be able to crouch, crawl, grasp/handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders
• Ability to work in a general office environment, and on a work site with exposure to adverse weather conditions, fumes and /or air particulates, working in high precarious places, risk of electrical shock and moving mechanical parts, moderate noise levels and working at heights, ability to wear personnel protective equipment, including hard hat, steel toed footwear, eye and hearing protection when performing work functions
• Ability to operate mechanical and electrical equipment and light-weight highway vehicles and standard office equipment and to work the requisite hours to fulfill position objectives, including evenings and/or weekends, as needed

APPLICATION PROCESS

Interested and qualified candidates must apply online at www.portofcc.com on or before November 6th, 2026, 11:59 PM CST.

If you are selected for a position with PCCA, your employment will be contingent upon submission to and successful completion of a drug test and alcohol screening as well as a verification of information and qualifications provided during the selection process.

As part of our dedication to the diversity of our workforce, PCCA is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status.

PCCA employees are offered a comprehensive benefits package:

• Competitive salary paid bi-weekly
• Texas County & District Retirement System (TCDRS)
• 457(b) Deferred Compensation Plan and Roth
• Low-cost, high quality benefit package including health, dental & vision insurance
• Health Savings and Flexible Spending Accounts
• Voluntary life and AD&D, disability, supplemental, and pet insurance
• Virtual care telemedicine 24/7 with $0 copay (medical, mental health, dermatology, nutrition, neck & back care)
• Education Assistance Program (tuition reimbursement)
• 529 Education Savings Plan
• Passes to local venues, such as the Texas State Aquarium and the USS Lexington Museum
• Paid leave (vacation, sick, bereavement, jury duty, parental)
• Fourteen (14) paid holidays
• Employee assistance program, volunteer time off, referral program, and wellbeing benefits
• Salary commensurate with experience

Click here to view more information about benefits

01

Are you 18 years or older?

• Yes
• No

02

This position requires a high school diploma or GED equivalent. Do you meet this requirement?

• Yes
• No

03

A minimum of two years of formal education from an accredited college or university (Bachelor's degree in a technical major, such as Computer Science or Engineering) is preferred for this position. Do you have this level of education?

• Yes
• No

04

If you answered "yes" to the previous question, please specify the type of degree that you received.

05

A+ and Security+ certifications are preferred for this position. Do you have these certifications?

• Yes
• No

06

A minimum of five years of experience with Active Directory, Windows OS, Office, remote client access utilities, WAN, LAN, wireless communications, and VPN are required for this position. Do you meet this requirement?

• Yes
• No

07

If you answered "yes" to the previous question, please describe your experience.

08

The successful candidate must demonstrate experience with Desktop administration and SQL database systems and the ability to operate standard office equipment. Do you have the ability to meet this requirement?

• Yes
• No

09

The successful candidate must demonstrate the ability to fit well within an energetic and dedicated team and to effectively train end users on applications. Do you have the ability to meet this requirement?

• Yes
• No

10

A successful candidate must have the ability to define issues, perform research, evaluate alternatives and develop sound, independent conclusions and recommendations in a timely manner. Do you meet this requirement?

• Yes
• No

11

The successful candidate must demonstrate effective collaboration, partnership and problem-solving skills and a history of creating effective working relationships. Do you have the ability to meet this requirement?

• Yes
• No

12

This position requires excellent interpersonal communication skills both verbal and written utilizing correct English including spelling, grammar, and punctuation. Do you meet this requirement?

• Yes
• No

13

The successful candidate must demonstrate the ability to work well within deadlines, set priorities, take initiative, exercise sound independent judgment, handle multiple projects and ever-changing priorities. Do you have the ability to meet this requirement?

• Yes
• No

14

The successful candidate must possess strong analytical and organizational skills, with solid customer service orientation. Do you meet this requirement?

• Yes
• No

15

The successful candidate must be a detail-oriented team member and self-starter capable of independent work and creative teamwork. Do you meet this requirement?

• Yes
• No

16

Proficiency with personal computers, including word processing and spreadsheet applications; Understanding of basic functions of video systems, microwave communications, radio communications, radar systems, and automatic identification systems application is required for this position. Do you meet this requirement?

• Yes
• No

17

This position requires proficiency in MS Office, including Word, Excel, Outlook and other related applications. Do you meet this requirement?

• Yes
• No

18

The successful candidate must have the ability to understand, interpret and apply PCCA policies, tariffs, SEAPORT values, and relevant state/federal laws. Do you meet this requirement?

• Yes
• No

19

The successful candidate must have the ability to maintain good employee relations and encourages and fosters a helpful environment where teamwork prevails. Assists senior management and office staff where appropriate. Do you meet this requirement?

• Yes
• No

20

The successful candidate must demonstrate the ability to perform essential job functions, including but not limited to frequent standing, walking, sitting, speaking or hearing, typing and occasional reaching, stooping, kneeling, lifting and/or moving up to 50 pounds with or without reasonable accommodation. Do you meet these requirements?

• Yes
• No

21

The successful candidate must demonstrate the ability to walk and stand on level and/or inclined, climb stairs, ramps, ladders and work stands. Must be able to crouch, crawl, grasp/handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders. Do you have the ability to meet these requirements?

• Yes
• No

22

This position requires the candidate to have the ability to work in a general office environment, and on a work site with exposure to adverse weather conditions, fumes and /or air particulates, working in high precarious places, risk of electrical shock and moving mechanical parts, moderate noise levels and working at heights, ability to wear personnel protective equipment, including hard hat, steel toed footwear, eye and hearing protection when performing work functions. Do you meet this requirement?

• Yes
• No

23

This position requires the ability to operate mechanical and electrical equipment and light-weight highway vehicles and standard office equipment and to work the requisite hours to fulfill position objectives, including evenings and/or weekends, as needed. Do you meet this requirement?

• Yes
• No

Required Question

Employer Port Of Corpus Christi Authority

Address 400 Charles Zahn Jr. Drive

Corpus Christi, Texas, 78401

Phone 361.885.6162

Website https://portofcc.com/