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Systems Support Specialist 1

TekWissen LLC

  • Austin, TX
  • 1 day ago
  • $44.19–$46.64

Highlights

This role serves as a key interface between customers, field engineering teams, software developers, and hardware engineering organizations to diagnose and resolve platform, driver, AI framework, and application issues. Work Type: Onsite Job Description: Position Summary: The Support Specialist will provide technical support and issue resolution for Client Ryzen AI Halo platforms across Windows and Linux operating systems.

Numbers & Facts

LocationAustin, TX
IndustryComputer/IT Services
Salary$44.19–$46.64
Company Size100 to 499 employees
Year Founded2009
Websitehttp://www.tekwissen.com/

Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Austin, that develops computer processors and related technologies for business and consumer markets. Global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.
Job Title: Systems Support Specialist 1
Duration: 12 Months
Location: Austin, TX
Job Type: Temporary assignment
Work Type: Onsite
Job Description:
Position Summary:
  • The Support Specialist will provide technical support and issue resolution for Client Ryzen AI Halo platforms across Windows and Linux operating systems.
  • This role serves as a key interface between customers, field engineering teams, software developers, and hardware engineering organizations to diagnose and resolve platform, driver, AI framework, and application issues.
  • The ideal candidate will have experience supporting x86 platforms, AI/ML software environments, GPU computing technologies, and operating system-level debugging.
  • This position requires strong troubleshooting skills spanning hardware, firmware, drivers, operating systems, and the Client AI software ecosystem, including ROCm.
Key Responsibilities:
  • Customer & Partner Support
  • Serve as the primary technical contact for customer-reported Ryzen AI Halo platform issues.
  • Analyze and resolve hardware, software, BIOS, driver, and application-related issues.
  • Monitor inbox/ticket system and reproduce customer-reported defects in internal lab environments.
  • Manage support cases through closure while maintaining high customer satisfaction.
  • Provide technical guidance on platform configuration, performance tuning, and best practices.
  • Generate weekly reports
  • Develop collateral about common issues and issue trends
Platform Support:
  • Support Ryzen AI Halo systems running:
  • Microsoft Windows
  • Linux distributions (RexOS, Debian, Ubuntu etc.)
Troubleshoot platform-level issues involving:
  • CPU
  • Integrated GPU
  • NPU (Neural Processing Unit)
  • Memory subsystem
  • Power and thermal management
  • BIOS/UEFI
AI Software Stack Support:
  • Support deployment and optimization of AI workloads on Ryzen AI Halo platforms.
  • Assist customers with Client AI software ecosystem setup and validation.
  • Troubleshoot issues involving:
  • ROCm
  • PyTorch
  • Hugging Face models
  • Client Ryzen AI Software
  • Analyze workload compatibility, model execution failures, and performance bottlenecks.
Debugging & Root Cause Analysis:
  • Collect and analyze logs, traces, dumps, and telemetry data.
  • Perform issue isolation across hardware, firmware, drivers, operating systems, and AI frameworks.
  • Identify root causes and work with engineering teams to deliver fixes.
  • Escalate product defects with clear technical documentation and reproducible test cases.
Required Qualifications:
  • 3+ years of technical support, system validation, or software support experience.
  • Strong knowledge of Windows, Linux, and x86 platform architecture.
  • Experience with Python, Bash, or PowerShell scripting.
  • Excellent troubleshooting and customer communication skills.
Preferred Qualifications:
  • Experience with Client platforms, ROCm, GPU/NPU compute, and AI/ML frameworks.
  • Familiarity with PyTorch, TensorFlow, Docker, and AI model deployment.
  • Knowledge of BIOS/UEFI, device drivers, and performance analysis tools.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About Company

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



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