Systems Support Coordinator Senior

To provide technical support of the microcomputer hardware, software, and peripheral equipment utilized throughout Cottage Health. Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

If youre already a Cottage Health employee, please apply on this link only. All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Job Requirements

Level of Education

Preferred: High School Diploma or GED, AA Degree

Certifications, Licenses, Registrations

Preferred: CompTIA A+, Network+, Microsoft

Technical Requirements

Preferred: Advanced knowledge of microcomputer hardware, software, and peripheral equipment. Advanced knowledge of Windows Operating System. Advanced knowledge of server, network, and security concepts. Advanced knowledge of hospital systems and medical equipment such as EPIC, DR Systems, IBEX, Pharmacy, Laboratory, scanners, bar code readers, and specialized printers.

The above along with supervisor or task delegation experience

Years of Related Work Experience

Minimum: 2 years direct experience in microcomputer hardware and software operation, management, and repair

Knowledge, Skills, and Abilities

All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Ability to interact with end users at all levels of knowledge of microcomputers.
• The employee communicates effectively.
• Ability to teach and demonstrate to end users how to utilize hardware and software.
• Works independently and must be able to prioritize tasks and handle multiple priorities.

This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

Job Responsibilities

Executes work requests for microcomputer hardware, software, and peripheral equipment needs initiated by end users. This may include assigning tasks to microcomputer technicians, performing installations, end user training. (50%)

Serves as level 2 resource for more complicated applications, hardware, systems, and incidents. (10%)

Interfaces with other ISD teams for project related work. Interfaces with Compliance/Security to evaluate and approve new hardware and software (5%)

Defines and coordinates preventative maintenance activities related to microcomputers. (5%)

Assists in the definition and coordination of microcomputer configuration standards and documentation. (10%)

Suggests and requests quotes for hardware and software purchases. Maintains an inventory of all microcomputer equipment, including peripheral devices. (10%)

Regulates incident and problem resolution through ticket allocation and reassignment (5%)

Assists ISD Manager with scheduling work shifts and location assignments (5%)

This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.